I just posted this on AVS forum thread:
I have an A30 with 1.3 and have similar problems as do most of you all. It always baffles me with threads like these how a few people have no problems with the same, seemingly, hardware. I now have 3 copies (one rented) of the Bourne Ultimatum and the problem is reproducible like it was programmed into the disk.
After reading through this thread I can see no common denominator or pattern. As soon as someone makes a claim it is common to this or that, I see others having the problem that moots the common cause guess. So, I decided to call Toshiba tech support- (800) 319-6684 and discuss this with them. They were quick and very responsive to my report. I mentioned to them that this forum (AVS) and its long thread indicates the problem with Bourne Ultimatum is pervasive. In a minute of checking with his tech lists of problems it appears they do have this issue on their high priority list for another firmware update but it is still in development, that is no ETA. The good news is they are on it and understand it is a wide spread issue with all their players, not just the A30. He said the HD DVD spec allows for a great number of options and as producers keep adding these, they discover problems in the players that need addressing. They continue to plan updates for the players as problems are discovered and confirmed. I did not ask about any other titles, just Bourne Ultimatum. I did tell him that v 1.3 had resolved the repeated error codes I was getting on other titles and resolved the ability to use internet access.
I was told that as soon as the new Firmware is released to correct this, I would receive a disk from them in the mail.