I just want to let everybody know that after months and months of issues with poor reception and service, a Brighthouse Cable representative has informed that they will not do anything more for me at all.
This decision was made by the billing department and it is final. Whatever problems I am still having, they are not concerned, I was told that I should either just "accept what they are giving me" and pay the bill or cancel and go to another provider. I was told this after calling BHC to follow up that an "upper management" person was supposed call me and never has, and this has been going on for weeks. There is a wiring problem that is somewhere from the tap in the ground to the connection to the building I am at. It has been documented by their techs that the problem does not lie in the wiring in my apartment. Yet they still refuse to do anything.
The reason for my call was I recieved a threatening phone call from the collection department, telling me I owe this certain amount....meanwhile, I was told that I would not be responsible for any charges until the issue was resolved. When I told them of my predicament, they did not care, even though they acknowledged the fact that the issue was still open. The Last notes they have in their system, is that an "upper management" person was to call me to talk to me and that is still unanswered. I was also informed that the rep that told me I'm not responsible for payment, did not have the right to tell me that. Noone bothered to inform me that the decision about me, as a customer, was made a month ago. That's the other joke, as a customer and all the earlier phone calls made, I was never informed of the decision towards me.
The bigger problem is... I don't have another cable provider in my area to go to. They are the monopoly here in Central Florida. It is Brighthouse or nothing. I'm sorry but Directv and Dishnetwork are not cable companies and do not count in this issue. BHC knows that fact and are treating the customers like dirt. But they want us to subscribe to the internet, digital phone and "High Def" services. My business is internet related, and I'm just supposed to trust my business to BHC's internet service, based on the poor TV services which is their flagship service.
I am tired of their pathetic excuses and poor cable services that do not relect the 21st century technology. There are better services out there and BHC knows this, but refuses to spend any time or money repairing or upgrading their present outdated system to enhance their customers needs and wants. I am also outraged that the fact that customer service has been reduced to not caring about the customer at all, just the company's needs and wants.
"Pay the bill and be happy with what you get" should be the new slogan on all the annoying billboards and commercials. Thanks, Brighthouse, for proving the statement that businesses today do not care about it's customers at all.
This decision was made by the billing department and it is final. Whatever problems I am still having, they are not concerned, I was told that I should either just "accept what they are giving me" and pay the bill or cancel and go to another provider. I was told this after calling BHC to follow up that an "upper management" person was supposed call me and never has, and this has been going on for weeks. There is a wiring problem that is somewhere from the tap in the ground to the connection to the building I am at. It has been documented by their techs that the problem does not lie in the wiring in my apartment. Yet they still refuse to do anything.
The reason for my call was I recieved a threatening phone call from the collection department, telling me I owe this certain amount....meanwhile, I was told that I would not be responsible for any charges until the issue was resolved. When I told them of my predicament, they did not care, even though they acknowledged the fact that the issue was still open. The Last notes they have in their system, is that an "upper management" person was to call me to talk to me and that is still unanswered. I was also informed that the rep that told me I'm not responsible for payment, did not have the right to tell me that. Noone bothered to inform me that the decision about me, as a customer, was made a month ago. That's the other joke, as a customer and all the earlier phone calls made, I was never informed of the decision towards me.
The bigger problem is... I don't have another cable provider in my area to go to. They are the monopoly here in Central Florida. It is Brighthouse or nothing. I'm sorry but Directv and Dishnetwork are not cable companies and do not count in this issue. BHC knows that fact and are treating the customers like dirt. But they want us to subscribe to the internet, digital phone and "High Def" services. My business is internet related, and I'm just supposed to trust my business to BHC's internet service, based on the poor TV services which is their flagship service.
I am tired of their pathetic excuses and poor cable services that do not relect the 21st century technology. There are better services out there and BHC knows this, but refuses to spend any time or money repairing or upgrading their present outdated system to enhance their customers needs and wants. I am also outraged that the fact that customer service has been reduced to not caring about the customer at all, just the company's needs and wants.
"Pay the bill and be happy with what you get" should be the new slogan on all the annoying billboards and commercials. Thanks, Brighthouse, for proving the statement that businesses today do not care about it's customers at all.
