C31 No Video/Audio Packet From Server

[unislick]

Trying to playback recordings from my HR24 on my C31. For all recordings, I get a please wait sign...then a do you want to delete screen...then an error that reads no audio or video packets received from server.

I reset C31...same result...thoughts?

 

[jcrandall]

Last I heard the C31 will only play from the HR34, but they were working on it. Not sure if they rolled an update for that, have you been able to play from the HR24 on the C31 before?

You can try rebooting the HR34, nearly everything the C31 does is dependent on the HR34.

 

[unislick]

This is the first time I have seen recordings from my HR24 on my C31s....I can pull recordings from the HR34 just fine on the C31s.

I will try and reboot the HR34 and see of that does the trick. What is best way to reset (via menu, red button, unplug, etc...)?

 

[jcrandall]

Reset via the menus whenever possible, less stress on the receiver than the red button.

 

[unislick]

Same result after reset. I guess we are one step further being able to see recordings on the c31s that are not from the HR34...we just can't play them back right now. I did confirm that my HR24 can playback the recordings.