Call for Credit

M

msnyder

Thread Starter
SatelliteGuys Guru
Mar 22, 2004
124
0
FYI...

Those of you who experienced the blackouts every few seconds can call Voom and get a credit on you bill for service from Friday until Sunday. I just got off the phone with them about a completely different billing issue and mentioned the problem I had all weekend. They offered to give me the credit...


Way to go Voom! I like to see companies step up to the plate and admit when they have problems... Kudos!
 
S

Sean Mota

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
19,039
1,738
New York City
msnyder said:
FYI...

Those of you who experienced the blackouts every few seconds can call Voom and get a credit on you bill for service from Friday until Sunday. I just got off the phone with them about a completely different billing issue and mentioned the problem I had all weekend. They offered to give me the credit...


Way to go Voom! I like to see companies step up to the plate and admit when they have problems... Kudos!

how much was the credit?
 
M

msnyder

Thread Starter
SatelliteGuys Guru
Mar 22, 2004
124
0
They didn't say, they just told me I would receive a prorated credit for the days I was without service... If you do the math...it should come out to about $10, but at least they offered something. They could have just said, oh you couldn't watch TV for 3 days? We're sorry about that...
 

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