I did mine completely on line. It was foolproof. You will have to call in the Playboy channel unless they change that in the near future. I got immediate response by e-mail, including a set of instructions on what to do to prepare for the installer. My first contact was the installer calling me the next day to tell me my appointment was cancelled indefinitly due to equipment shortage. They suggested I contact VOOM for explanation. I did and was told that shortage is currently about 1-3 weeks, they just don't know. They said if I don't hear anything call weekly to the installer for rescheduling. Doin't wait for the installer to call me. He also said the installers were instructed not to schedule a re-date until the equipment arrives. That is a VOOM policy according to the CSR and it is a recent decision because of this recent shortage.
So that's my story and I wait. I waited for VOOM to get some sense about equipment costs and beef up the HDTV offerings, Now I wait for the install. Meanwhile, I'm enjoying the 921 on Dish. Good to always have backups.