Called today, install scheduled for tomorrow :) (2 Hoppers, 1 Joey)...great CSR!

sclaws

Thread Starter
Supporting Founder
Supporting Founder
Sep 8, 2003
249
3
Aurora, IL
Thats pretty much it...painless order and CSR sounded pretty knowledgable. $100 per Hopper as expected, and verified duo-node included with the install. He also reiterated that the Hoppers won't talk to each other until the software update rolls out, but I'll have all the hardware in-place.

Feels good taking a day off--even better getting new toys with it :)
 

Todd Nicholson

SatelliteGuys Pro
Sep 18, 2008
199
20
I just upgraded as well. Talked to Michelle and she was great. I was slightly worried when she asked how many TVs I had and I said 1. She headed off and talked to someone for a minute then came back and we did the upgrade. Painless process that took about 15 minutes. 99.00 upgrade fee and installer will be here tomorrow 3/16 between 8 and 12.

-Todd
 

JFaber99

SatelliteGuys Guru
Apr 9, 2009
129
13
Huntsville, AL
Awesome!! I'm going the two hopper one joey route too, which will give me two more tuners than I have now. This will really help me by reducing the recording shuffle I do now, especially during prime time.
 

stardust3

SatelliteGuys Master
Pub Member / Supporter
Lifetime Supporter
Mar 7, 2006
8,603
6,822
.....
Just went through chat to switch out my 722 and 625 with a Hopper and 3 Joeys. This is getting done tomorrow morning. :D

You've been a member for 5 yrs & the h/j was the only thing to get you excited enough to post about. :D You will have to let us know how it goes & not wait another 5 yrs for your next post. :)
 

drwatson618

SatelliteGuys Pro
Apr 10, 2007
475
153
I ordered my 2 Hopper/ 2 Joey system this morning via online chat and it also went smooth. Funny thing is I didn't think I was going to do it. I usually call for things like that, but I just had a couple of questions and ended up pulling the trigger. I'm replacing a 922 and two 722s.
 

Neon8

Active SatelliteGuys Member
Apr 21, 2010
23
0
Illinois
Just called dish and seem to be clueless. Had to bump to supervisor and original person trying to charge me $199 for second hopper and am 5 star customer. Both the supervisor and the the other person saying can't have 2 hoppers and one Joey must have 2 joeys. Also would not let me have sling adaptor to replace my 922 sling. This person states that all hoppers have built in sling like the 922. Is this true or or they just misinformed?
 

Benyth

SatelliteGuys Family
Jan 11, 2012
67
5
Buda, TX
I tried to set up an appointment this morning for a new install via the web. Originally ordered 2 Hoppers and 3 Joeys with Sling and the Everything package. After talking with the Mrs. decided to drop one of the Joeys.

And that was when the problems started.

Called Dish and the first CSR changed it to 1 Hopper and 2 Joeys. AND dropped the Sling Adapter AND dropped the programming back to A250, so I lost the 3 month credit for premiums.

Second CSR was able to add back the second Hopper, but the programming is still wrong and still no credit for the premiums or Sling.

I'll try the DIRT guys next, I guess.

It shouldn't be this difficult...
 

Dirtydan

SatelliteGuys Pro
Pub Member / Supporter
Dec 5, 2004
1,735
123
Susanville,Ca.
I got my 2 Hoppers and 1 Joey coming tomorrow am, I was told the install was for pm, also it would be 2 Hoppers and one Joey, work order shows am install for 2 Hoppers and 2 Joeys. I talked to retailer and he said no prob., just won't install or activate second Joey.
Dan
 

Benyth

SatelliteGuys Family
Jan 11, 2012
67
5
Buda, TX
That's probably what I should have done -- just waited and talked to the installer, but I didn't want the installer to have to lug out additional hardware if he didn't have to.
 

wo0t

Well-Known SatelliteGuys Member
Dec 3, 2011
30
1
USA
Thats pretty much it...painless order and CSR sounded pretty knowledgable. $100 per Hopper as expected, and verified duo-node included with the install. He also reiterated that the Hoppers won't talk to each other until the software update rolls out, but I'll have all the hardware in-place.

Feels good taking a day off--even better getting new toys with it :)


Hmm, interesting...DIRT told me that they can't do this set up. They said every hopper had to have at least 1 joey. Let us know if they will actually install this for you.
 

Pat A

SatelliteGuys Family
Feb 20, 2006
62
0
Anchorage, AK
Hmm, interesting...DIRT told me that they can't do this set up. They said every hopper had to have at least 1 joey. Let us know if they will actually install this for you.

I was told the same thing over the phone and by DIRT. Zach is checking to see what can be done. Hope to hear back soon...
 

smoeke

SatelliteGuys Pro
Jan 16, 2008
227
1
Pennsylvania
I just upgraded as well. Talked to Michelle and she was great. I was slightly worried when she asked how many TVs I had and I said 1. She headed off and talked to someone for a minute then came back and we did the upgrade. Painless process that took about 15 minutes. 99.00 upgrade fee and installer will be here tomorrow 3/16 between 8 and 12.

-Todd


so, are you getting 1 hopper and zero joeys?
 

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