Cancelation fee (Helping friend)

[NutFlush920]

I have a friend who has had DirecTV for 2+ years and added a 3rd non advanced receiver recently. 2 questions:

1. What is the commitment on adding a standard reciver (non HD, non DVR)?

2. What would the cancelation fee be if they leave DirecTV now. 3 months after adding this non advanced receiver?

Edit: They were charged a $360 cancelation fee. All 3 IRD's were listed as leased on the bill.

 

[stonecold]

Use to be standard equipment was 18 months and advance was 24....

But I am not that department so cant say for sure.

 

[NutFlush920]

I ended up instructing him to call retensions. Told him to ask to talk to a supervisor. I told him to keep his cool and explain the situation (not being told that it would extend his contract at the time it was activated).

The supervisor gladly reversed the $360 cancelation fee and informed to make sure he returns the equipment when he gets the prepaid return boxes.

I guess it all comes down to how you handle yourself if you know who to talk to. Thanks for the help stonecold.

Scott, you can close this thread now if you want.