Cannot Sign-up For NBA League Pass

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dalyew

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Mar 16, 2012
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Coral Springs, Florida
I've been trying to sign up for NBA League Pass on Directv for over a week now & have been unable to. I first tried doing it in my online account without success & was instructed to do it by phone with Directv Customer Service. After 4 phone calls & over 4 hours on the phone with them & one escalation to a manager, it has been determined that Directv is not offering League Pass as yet.

This is all strange as the website is still offering the package with even a payment installation plan, but this may just be a residual Web page from last season. When I was last with Directv a couple years ago, it wasn't this hard to order League Pass. Can anyone shed any light as to what's happening this season? I know the regular season hasn't started as yet but preseason games are going on & other providers have already allowed their subscribers to sign up for this season.

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dalyew

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Mar 16, 2012
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Coral Springs, Florida
Both NHL Center Ice and NBA League Pass state the following on their respective pages: "We are working to have this sports package available by the start of the season." No one is able to order either package yet, including Commercial customers....
http://www.directv.com/sports/nhl
http://www.directv.com/sports/nba
That message was there for months then just over a week ago it was replaced with a message with the payment options & a phone number to order which took you to Directv Customer Service. Everytime I called them to order the rep says yes they can help but when they try to finalize the order they are not able to. I got as far as a manager which confirmed that they are taking orders for League Pass but he was unable to get the order through.

He said he would escalate the problem and I saw that they reverted the page back to the preseason message. Something weird is going on & I wonder if it is a negotiation thing between D* & the NBA.

The regular season starts in about 2 weeks with preseason games already playing. In previous years I would have been able to order this package already, with an early bird discount. Online, NBA.com is already taking orders & before we moved to D* last month, we could have ordered it on Uverse but didn't, as we knew we were switching to D*.

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Jimbo

Jimbo

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That message was there for months then just over a week ago it was replaced with a message with the payment options & a phone number to order which took you to Directv Customer Service. Everytime I called them to order the rep says yes they can help but when they try to finalize the order they are not able to. I got as far as a manager which confirmed that they are taking orders for League Pass but he was unable to get the order through.

He said he would escalate the problem and I saw that they reverted the page back to the preseason message. Something weird is going on & I wonder if it is a negotiation thing between D* & the NBA.

The regular season starts in about 2 weeks with preseason games already playing. In previous years I would have been able to order this package already, with an early bird discount. Online, NBA.com is already taking orders & before we moved to D* last month, we could have ordered it on Uverse but didn't, as we knew we were switching to D*.

Sent from my SM-N910T using the SatelliteGuys app!
You can't order it right off the D* NBA channel ?


Sorry, I was expecting there to be an NBA League Pass channel in the low 100's like there is for the ST each year, but I am not seeing one.
 
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dalyew

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Mar 16, 2012
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Coral Springs, Florida
You can't order it right off the D* NBA channel ?


Sorry, I was expecting there to be an NBA League Pass channel in the low 100's like there is for the ST each year, but I am not seeing one.
I tried ordering directly from one of the League Pass channels as well but the message says to order by phone as well.

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Jimbo

Jimbo

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The nice thing about there being a ST ordering channel in the low 100 s is once you do order, that channel will say "You are Authorized " for this channel or something like that.
 
JUCJ85

JUCJ85

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Aug 13, 2010
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Are you trying to order as a first time customer, cause mine renewed already, $39.99 a month for 5 months, so just under $200, already activated my broadband part, had to go through NBA.com support as the DirecTV sign in wouldn't allow me too activate it.
 
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dalyew

Thread Starter
SatelliteGuys Pro
Mar 16, 2012
361
70
Coral Springs, Florida
Are you trying to order as a first time customer, cause mine renewed already, $39.99 a month for 5 months, so just under $200, already activated my broadband part, had to go through NBA.com support as the DirecTV sign in wouldn't allow me too activate it.
Trying to order as a new customer. Had just the streaming version from NBA.com last year but I am now using my new Directv ID to order it this year.

Before I moved from Uverse to Directv last month I swore I saw the same $39.99 per mth payment plan offered by Uverse so I was surprised when I got Directv & I didn't see an option to order League Pass.

As I mentioned earlier, the payment options were there for a few days but I was still unable to order. Very strange that it's so close to the start of regular season & we can't order the package from Directv.

Sent from my SM-N910T using the SatelliteGuys app!
 
JUCJ85

JUCJ85

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Aug 13, 2010
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NY
Trying to order as a new customer. Had just the streaming version from NBA.com last year but I am now using my new Directv ID to order it this year.

Before I moved from Uverse to Directv last month I swore I saw the same $39.99 per mth payment plan offered by Uverse so I was surprised when I got Directv & I didn't see an option to order League Pass.

As I mentioned earlier, the payment options were there for a few days but I was still unable to order. Very strange that it's so close to the start of regular season & we can't order the package from Directv.

Sent from my SM-N910T using the SatelliteGuys app!
The page is now showing it as $39.99 for 5 months, or $199.95 for 1 payment, so it looks like it's working now.
 
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