Changing service on the D* Website

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ramimac

Thread Starter
SatelliteGuys Pro
Nov 21, 2004
298
0
Las Vegas,NV
I have tried several times to remove the HD Extra Pack from my account with no luck. I get the confirmation e-mails and all. stil have the pack and the channels.

I was just woundering if there is a problem with the online system.

I guess i am just going to have to call them to do it.
 

BlackHitachi

Medford Oregon
Supporting Founder
Oct 17, 2003
4,791
0
Medford, Oregon
I have tried several times to remove the HD Extra Pack from my account with no luck. I get the confirmation e-mails and all. stil have the pack and the channels.

I was just woundering if there is a problem with the online system.

I guess i am just going to have to call them to do it.
Same happened with me last night and today?
 

Hemi 6.1

On Vacation
May 3, 2007
12,056
1
Wayne County,Pa
Then Call them.
D* has most likly started their web update for Next months New Pricing and Packages, That maybe causing the issues. Not uncommon.
 

yorktown

SatelliteGuys Pro
Nov 10, 2009
513
0
General Location
I've never had any luck changing programming services via the DIRECTV website.

The last time I tried it the website locked up before I was done and all my DIRECTV services got wiped out. I had to call and get all the services back on again.

From now on I just call DIRECTV to make changes. I've never had any problems with the CSRs.
 

wildbill129

SatelliteGuys Pro
Jul 31, 2009
1,273
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Redding, CA
I think they design it this way on purpose...I've always been able to add programming quite easily, but never delete programming via the website.
 

Jimbo

SatelliteGuys Master
Lifetime Supporter
Jul 14, 2005
62,784
3,671
NW Ohio - Buckeye Country
I have tried several times to remove the HD Extra Pack from my account with no luck. I get the confirmation e-mails and all. stil have the pack and the channels.

I was just woundering if there is a problem with the online system.

I guess i am just going to have to call them to do it.
Is it possible that you are paid up thru the month and it will be on until the end of your pay cycle ?
 

Kheldar

SatelliteGuys Pro
Aug 27, 2006
190
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Is it possible that you are paid up thru the month and it will be on until the end of your pay cycle ?
No. DirecTV just doesn't let you remove programming through the website -- you have to call.

Also, if you have HD equipment, you can't typically remove HD Access -- it's required in your lease agreement, unless you live in an area where MPEG4 equipment is required for locals.
 

jcrandall

Proud Staff Member
Staff member
HERE TO HELP YOU!
Apr 3, 2005
10,870
357
Central Michigan
They used to let you remove any premium online. That changed a few months ago. I think the HDExtra pack got messed up when the did the change on the premiums, because it acts like it removes it, but it doesn't.

I had the same problem, it just removed and readded my HD Access, but didn't change the Extra pack. I called and they took care of it. You could probably email too.
 

Richfunb

SatelliteGuys Family
Aug 30, 2009
73
5
Colorado Springs, Colorado
Since the online system wouldn't allow me to delete NFL Sunday Ticket, I called a CSR at DirecTV and explained that with the East and West Networks grandfathered in addition to my local networks, I already have my own mini Sunday Ticket. It isn't worth paying $315 per season for the few games I don't already get. He agreed and said he would delete Sunday Ticket immediately. That was 3 weeks ago and Sunday Ticket is still on my account. I guess I'm going to have to cal again but it shouldn't be this difficult to delete programming.
 

Jimbo

SatelliteGuys Master
Lifetime Supporter
Jul 14, 2005
62,784
3,671
NW Ohio - Buckeye Country
No. DirecTV just doesn't let you remove programming through the website -- you have to call.
You can add programming and remove programming any time you need.
Exception is the Sports packages which normally you have to change before a season starts.

I think if I were to add or remove a major thing, I would want to call in anyways, just to be sure.
 

sonydude1966

SatelliteGuys Pro
Sep 19, 2008
199
0
I have also not been able to remove premiums via their website. It always says to call. Then the rep offers me $5 credit or something to keep it. It's a sham. They should remove the remove button if they are going to be that way.

I like Directv most of the time, unless I have to call in. I've had my DVR feature disabled the last 2 times. Once they deactivated my entire service. I have bad luck calling in.
 

Jimbo

SatelliteGuys Master
Lifetime Supporter
Jul 14, 2005
62,784
3,671
NW Ohio - Buckeye Country
I guess I don't change my programming often.
I haven't tried to change anything in quite awhile.
Not sure why they would change the ability to change your programming online, but , ya never know.
 
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