Charter is working hard on standardizing their entire offerings, you will get faster upload at some point. If you're a Business customer, you're best bet is contact your account rep to see what is available, if anything. I'm not sure how Charter worked, but with TWC, Business Class modem plans did not see the same increases as their consumer level counter parts, unless you contact your account rep and re-up'd the contract. I'm not sure your budget or needs, but a dedicated fiber circuit at 25 Mb symmetrical is $400/month and static IPs can be negotiated for no cost.
Doesnt seem to matter. I've been bumped around from our "dedicated" person to others, no change. The fact is, Charter puts the screws to current customers in favor of new ones. They made that (politely but) significantly clear. They don't care about loyalty, they KNOW they're the only franchise in our town. What kind of company recommends you disconnect for 30 days if you want the "better" deal? That's unbelievable.
Lucky you. Not in this area, and definitely NOT happy. Glad for you, however. Enjoy.
You used the "F" word, FIBER...not in this area. But, if you're up for discussion, defend Charter's offerings to consumers being better than businesses with a long history, including Chater's offering better tiers and options to consumers than us. I call it raking the small business over the coals, and Fiber's LONG away from this area with them. It's in LIMITED downtown locations for business, but not two miles out. They KNOW they have us, and for that, I find no defense in not rewarding loyalty with at LEAST what consumers are offered without being "taken advantage of". (not the words I wanted to use.)
I read somewhere that you may have to upgrade your modem to get 100 mbps. My area is supposed to have 100-yet with my old modem I'm still testing at 63-65. Time to pay them a visit tomorrow.
So glad I happened to wander into this thread. Just made the call & went from 60/5 to 100/10 in a few minutes of my time for no more $$$! First speed test is 94.46/11.46, excellent! I'm in Michigan, north of Flint.