Tonight, I used the Dish website chat utility to ask to be upgraded from my current two Hopper with Sling's to two Hopper 3's. The chat representative refused to do it. She said that, because Hopper 3 has 16 tuners, nobody needs two Hopper 3's, and she said she is forbidden to authorize two on one account. I argued with her; I told her that lots of people in the past have got two Hopper 3's on one account. She implied I was mistaken. I told her I need two Hoppers because I wanted to keep my DVR recordings private to one Hopper (so that the kids can't see them). She, in essence, said "too bad". Will I have any better luck if I, instead of using the chat utility, phone Dish and personally speak with a representative on the phone?