Chat rep refused to upgrade me to two hopper 3s

Status
Please reply by conversation.
E

electronics enthusiast

Thread Starter
Active SatelliteGuys Member
Dec 12, 2017
21
16
38652
Tonight, I used the Dish website chat utility to ask to be upgraded from my current two Hopper with Sling's to two Hopper 3's. The chat representative refused to do it. She said that, because Hopper 3 has 16 tuners, nobody needs two Hopper 3's, and she said she is forbidden to authorize two on one account. I argued with her; I told her that lots of people in the past have got two Hopper 3's on one account. She implied I was mistaken. I told her I need two Hoppers because I wanted to keep my DVR recordings private to one Hopper (so that the kids can't see them). She, in essence, said "too bad". Will I have any better luck if I, instead of using the chat utility, phone Dish and personally speak with a representative on the phone?
 
charlesrshell

charlesrshell

SatelliteGuys Crazy
Lifetime Supporter
Jan 14, 2006
9,701
4,285
O'Fallon, IL
Tonight, I used the Dish website chat utility to ask to be upgraded from my current two Hopper with Sling's to two Hopper 3's. The chat representative refused to do it. She said that, because Hopper 3 has 16 tuners, nobody needs two Hopper 3's, and she said she is forbidden to authorize two on one account. I argued with her; I told her that lots of people in the past have got two Hopper 3's on one account. She implied I was mistaken. I told her I need two Hoppers because I wanted to keep my DVR recordings private to one Hopper (so that the kids can't see them). She, in essence, said "too bad". Will I have any better luck if I, instead of using the chat utility, phone Dish and personally speak with a representative on the phone?

Call DISH during the day time Monday thru Friday. Don't take no for an answer. Tell the CSR you want to talk to someone higher up. If after your hot pursuit and you still get no, call back another time and try again.
 
KAB

KAB

SatelliteGuys Master
Pub Member / Supporter
Lifetime Supporter
Sep 20, 2005
20,829
4,166
Fishers, IN
You do know that you will have to purchase the second H3?
 
  • Like
Reactions: satjay
E

electronics enthusiast

Thread Starter
Active SatelliteGuys Member
Dec 12, 2017
21
16
38652
How'd that work for you ? Heh, it didn't....

Putting words in her mouth ?
I didn't mean to imply she actually said the words "Too bad". But that was her drift.
 
  • Like
Reactions: Tampa8
navychop

navychop

Member of the Month - July 2014!
Pub Member / Supporter
Lifetime Supporter
Jul 20, 2005
54,269
19,547
Northern VA
If you kept a copy of the Chat, you might send it to DIRT. They might could use it for training.
 
E

electronics enthusiast

Thread Starter
Active SatelliteGuys Member
Dec 12, 2017
21
16
38652
If you kept a copy of the Chat, you might send it to DIRT. They might could use it for training.
I'm new to this forum. I didn't know you can save a chat. Good to know! Thanks, navychop
 
  • Like
Reactions: navychop
E

electronics enthusiast

Thread Starter
Active SatelliteGuys Member
Dec 12, 2017
21
16
38652
Today (Wednesday), I chatted with a different Dish chat CSR. At first, she told me that two H3s are not allowed. But when I told her I wanted two for privacy reason, she conferred with her boss who told her that I could have two if I paid $100 for the upgrade, paid $359 for the second H3 and paid $95 for the installation. I agreed to that, and the installer is coming tomorrow.
 
Voyager6

Voyager6

*Cancelled*
Pub Member / Supporter
Lifetime Supporter
Nov 30, 2005
17,097
5,324
Wokeville
Today (Wednesday), I chatted with a different Dish chat CSR. At first, she told me that two H3s are not allowed. But when I told her I wanted two for privacy reason, she conferred with her boss who told her that I could have two if I paid $100 for the upgrade, paid $359 for the second H3 and paid $95 for the installation. I agreed to that, and the installer is coming tomorrow.
Do you have the Dish protection plan? That $95 fee would probably go away if you did.
 
MikeD-C05

MikeD-C05

Pub Member / Supporter
Pub Member / Supporter
Nov 25, 2003
26,553
16,823
Nederland , Texas
Today (Wednesday), I chatted with a different Dish chat CSR. At first, she told me that two H3s are not allowed. But when I told her I wanted two for privacy reason, she conferred with her boss who told her that I could have two if I paid $100 for the upgrade, paid $359 for the second H3 and paid $95 for the installation. I agreed to that, and the installer is coming tomorrow.
There’s alway a way if you agree to PAY.:D
 
KAB

KAB

SatelliteGuys Master
Pub Member / Supporter
Lifetime Supporter
Sep 20, 2005
20,829
4,166
Fishers, IN
Today (Wednesday), I chatted with a different Dish chat CSR. At first, she told me that two H3s are not allowed. But when I told her I wanted two for privacy reason, she conferred with her boss who told her that I could have two if I paid $100 for the upgrade, paid $359 for the second H3 and paid $95 for the installation. I agreed to that, and the installer is coming tomorrow.
You paid $110 dollars more through Dish for the second H3 had you bought from Dish Depot.
https://store.dishdepot.com/hopper-3-receiver-remote
 
  • Like
Reactions: charlesrshell
Status
Please reply by conversation.

Similar threads

TechWriter
Replies
15
Views
2K
joewhite57
joewhite57
tornado
Replies
3
Views
844
comfortably_numb
comfortably_numb
rjruby
Replies
53
Views
5K
bnewt
B
TechWriter
Replies
69
Views
7K
charlesrshell
charlesrshell

Users Who Are Viewing This Thread (Total: 0, Members: 0, Guests: 0)

Latest posts

Top