Tonight, I used the Dish website chat utility to ask to be upgraded from my current two Hopper with Sling's to two Hopper 3's. The chat representative refused to do it. She said that, because Hopper 3 has 16 tuners, nobody needs two Hopper 3's, and she said she is forbidden to authorize two on one account. I argued with her; I told her that lots of people in the past have got two Hopper 3's on one account. She implied I was mistaken. I told her I need two Hoppers because I wanted to keep my DVR recordings private to one Hopper (so that the kids can't see them). She, in essence, said "too bad". Will I have any better luck if I, instead of using the chat utility, phone Dish and personally speak with a representative on the phone?
Chat rep refused to upgrade me to two hopper 3s
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Call DISH during the day time Monday thru Friday. Don't take no for an answer. Tell the CSR you want to talk to someone higher up. If after your hot pursuit and you still get no, call back another time and try again.
Good luck to you and keep us posted. It can be done when you get to the right person.
How'd that work for you ? Heh, it didn't....
Putting words in her mouth ?
Actually, arguing sometimes works. For me, it caused the CSR to go check with someone else who had the right answer I was seeking.
I didn't mean to imply she actually said the words "Too bad". But that was her drift.
Just keep calling back until you find a knowledgeable rep. Try to get US support. Overseas seems a little clueless.
If you kept a copy of the Chat, you might send it to DIRT. They might could use it for training.
I'm new to this forum. I didn't know you can save a chat. Good to know! Thanks, navychop
Today (Wednesday), I chatted with a different Dish chat CSR. At first, she told me that two H3s are not allowed. But when I told her I wanted two for privacy reason, she conferred with her boss who told her that I could have two if I paid $100 for the upgrade, paid $359 for the second H3 and paid $95 for the installation. I agreed to that, and the installer is coming tomorrow.
Do you have the Dish protection plan? That $95 fee would probably go away if you did.
There’s alway a way if you agree to PAY.
I didn't get the protection plan. Maybe I should have.
You paid $110 dollars more through Dish for the second H3 had you bought from Dish Depot.
https://store.dishdepot.com/hopper-3-receiver-remote
I’m sure he appreciates that timely post.
Sigh.
Sigh.
Although buying directly from dish probably helped your case. As you’ve seen, getting 2 H3’s is hard to do, so the more you want ay them the better your chances are. I’m sure forking over all that money now may help you sometime in the future
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