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[Bobby]

I believe you have to call so that they can transfer you to the retention department.....

 

[harshness]

I don't want to, I have to.......

Congratulations on making the difficult choice!

Too many before you have let their creditors make their choice for them and that's unimaginably costly.

 

[harshness]

Is it possible to cancel during an online chat or do you have to call on the phone?

This question was definitively answered in post #2.

 

[eurosport]

This question was definitively answered in post #2.

That was the answer to whether or not DIRT could do it, however I didn't see the online chat reps mentioned....but thank you for your insight on the matter.

 

[Bobby]

That was the answer to whether or not DIRT could do it, however I didn't see the online chat reps mentioned....but thank you for your insight on the matter.

But the answer in post #2 said "you need to call in if you do wish to cancel service." I read 'call in' as the requirement to cancel. Matt wasn't alluding to just DIRT.

 

[eurosport]

Thanks. In any case it looks like I'll be spending some time on the phone later. I'll stay for a while if they can come close to the deal I'm going to get with the other provider I'm looking at.