Cost to upgrade from Hopper1 or 2 to Hopper 3

[blatimer1983]

How much does it normally cost a customer to upgrade to Hopper 3? I have upgraded to Hopper 3 in 2017 but Dish charged me $100 to upgrade probably because I had DPP LNBF lol.

If Dish Hybrid is already installed prior upgrading to Hopper 3 can a customer choose to self upgrade to Hopper 3 or does it require a technician visit?


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[tjboston5676]

The $100 fee is a receiver fee and not an lnb fee. If you wanted to self install you'd have to purchase your hopper3 from a third party.
If you argue enough though, dish will waive the $100.

 

[FMW]

I'm a brand new customer. The sales rep failed to tell me that I could have the top line receiver for just $5 more per month. In fact there wasn't even a discussion about receivers. The day after the installation I called to upgrade to the Hopper 3. They wanted $150 and a doubling of the 2 year contract. I declined. I thought I had escaped this sort of thing by leaving DirecTV. The TV service is fine but the support call center is just short of useless. So here I am.

 

[Eku]

FMW, for the most part its a chart that tells the sales rep what equip you get. So based on the conversation it will determine what they do by default.

As far as after the fact, the contract doesn't double. You only ever have whatever the highest ETF remaining on your account. So you would have a new commit that is essentially a day longer.

The cost is something that again is by "default" and can be tied to credit rating. You can sometimes get that waived though. The $5/mo more is only if you are currently in a Hopper Duo, all other hoppers are the same price per month.

 

[tjboston5676]

I'm a brand new customer. The sales rep failed to tell me that I could have the top line receiver for just $5 more per month. In fact there wasn't even a discussion about receivers. The day after the installation I called to upgrade to the Hopper 3. They wanted $150 and a doubling of the 2 year contract. I declined. I thought I had escaped this sort of thing by leaving DirecTV. The TV service is fine but the support call center is just short of useless. So here I am.

They don't double contracts, it just starts a new two tear contract. So if you've only had it for a few days it really doesn't matter. I'd call them back and threaten to cancel and they will waive the $150.

 

[tsunami2311]

If you been with then long enough and talk to right people best bet loyalty number/Department you can get them for free it how i got all my upgrades HWS,H3, Joeys etc

 

[jackson85]

My upgrade from the Hopper to the Hopper 3 didn't cost me anything. When, I was thinking about adding the Hopper Plus, there was a one time fee for 50.00, but no mention of adding any Joey 4s. The Tech that day, said that in order for the Hopper Plus to work, that I would need to get another Hopper 3. I am not sure why, but I also remember, that he said, that if I wanted to keep the Hopper 3 that I had all of my recordings on, that he could try a Jump Drive on the Hopper 3 that I already have. If I would have went with the Hopper Plus, and would have given up my old Hopper 3 for a New one, would I have been charged for that one on my new Billing Cycle?? Who Knows. I said No. If I would have switched to a new Hopper 3, I know that I could have transferred my recordings, and I should have at least tried the Jump Drive, but I am OK with my Decision to keep the Hopper 3, that I have with me currently. You will like the Hopper 3. My wife and I like it a lot, and you will be very happy with it.

If you been with then long enough and talk to right people best bet loyalty number/Department you can get them for free it how i got all my upgrades HWS,H3, Joeys etc

 

[tsunami2311]

My upgrade from the Hopper to the Hopper 3 didn't cost me anything. When, I was thinking about adding the Hopper Plus, there was a one time fee for 50.00, but no mention of adding any Joey 4s. The Tech that day, said that in order for the Hopper Plus to work, that I would need to get another Hopper 3. I am not sure why, but I also remember, that he said, that if I wanted to keep the Hopper 3 that I had all of my recordings on, that he could try a Jump Drive on the Hopper 3 that I already have. If I would have went with the Hopper Plus, and would have given up my old Hopper 3 for a New one, would I have been charged for that one on my new Billing Cycle?? Who Knows. I said No. If I would have switched to a new Hopper 3, I know that I could have transferred my recordings, and I should have at least tried the Jump Drive, but I am OK with my Decision to keep the Hopper 3, that I have with me currently. You will like the Hopper 3. My wife and I like it a lot, and you will be very happy with it.

I am little confused you had h3 and the tech told you need another h3 for hplus to work? Or you had hopper/hopper with sling and they told you need h3, as far as i aware you dont need 2 h3 for h plus to work, last i checked they wont allow hopper plus on 2 h3 setup. Though that might of changed since i tried

 

[tjboston5676]

My upgrade from the Hopper to the Hopper 3 didn't cost me anything. When, I was thinking about adding the Hopper Plus, there was a one time fee for 50.00, but no mention of adding any Joey 4s. The Tech that day, said that in order for the Hopper Plus to work, that I would need to get another Hopper 3. I am not sure why, but I also remember, that he said, that if I wanted to keep the Hopper 3 that I had all of my recordings on, that he could try a Jump Drive on the Hopper 3 that I already have. If I would have went with the Hopper Plus, and would have given up my old Hopper 3 for a New one, would I have been charged for that one on my new Billing Cycle?? Who Knows. I said No. If I would have switched to a new Hopper 3, I know that I could have transferred my recordings, and I should have at least tried the Jump Drive, but I am OK with my Decision to keep the Hopper 3, that I have with me currently. You will like the Hopper 3. My wife and I like it a lot, and you will be very happy with it.

Either that tech is an idiot or didn't want to do it. You definitely don't need a new h3. You can use the one you have with no problems. Also we don't use jump drives to transfer recordings. Either you need to have them on an external drive already or we can connect both old and new hopper together with ethernet and transfer that way, which can take 1-2 full days, so we would leave old one there and call in a return shipping box to be sent to your house.

 

[jackson85]

I am little confused you had h3 and the tech told you need another h3 for hplus to work? Or you had hopper/hopper with sling and they told you need h3, as far as i aware you dont need 2 h3 for h plus to work, last i checked they wont allow hopper plus on 2 h3 setup. Though that might of changed since i tried

 

[jackson85]

Either that tech is an idiot or didn't want to do it. You definitely don't need a new h3. You can use the one you have with no problems. Also we don't use jump drives to transfer recordings. Either you need to have them on an external drive already or we can connect both old and new hopper together with ethernet and transfer that way, which can take 1-2 full days, so we would leave old one there and call in a return shipping box to be sent to your house.

I kind of wondered if he didn't want to do it, either. The Jump drive was to see if the Hopper Plus would work with the Hopper 3 that I already had. Prior to the Jump Drive, the tech hooked the Plus up to the Hopper 3, but he said it was not loading or installing the way it should be. In my experience with techs with Dish, I have had some Good ones, but I have also had some really poor ones. The one with the Hopper Plus, was not one that I would rate as a Good One. If I would want anything else installed with Dish, I would hope to get another tech, not that one.

 

[HipKat]

I kind of wondered if he didn't want to do it, either. The Jump drive was to see if the Hopper Plus would work with the Hopper 3 that I already had. Prior to the Jump Drive, the tech hooked the Plus up to the Hopper 3, but he said it was not loading or installing the way it should be. In my experience with techs with Dish, I have had some Good ones, but I have also had some really poor ones. The one with the Hopper Plus, was not one that I would rate as a Good One. If I would want anything else installed with Dish, I would hope to get another tech, not that one.

Seeing where you're from, that was/is one of our techs from the southern side of the office I co-manage
If I had your #, I could find out which tech it was and if he even still works here

 

[Bearsat]

I'm a brand new customer.

Welcome to Dish and Sat Guys.

The sales rep failed to tell me that I could have the top line receiver for just $5 more per month.

Not surprising.
Sales reps on phone are clueless imo.

In fact there wasn't even a discussion about receivers.

Fact

The day after the installation I called to upgrade to the Hopper 3. They wanted $150 and a doubling of the 2 year contract.

It's all about the $$$.

I declined. I thought I had escaped this sort of thing by leaving DirecTV. The TV service is fine but the support call center is just short of useless. So here I am.

Welcome to the Club.

The grass is the same color, on both sides of the fence, as seen, unfortunately.

lol

 

[jackson85]

Seeing where you're from, that was/is one of our techs from the southern side of the office I co-manage
If I had your #, I could find out which tech it was and if he eve

 

[jackson85]

Do you mean my cellphone number .

 

[HipKat]

Do you mean my cellphone number .

The phone number on your account or account number or even your address. And if you do send it to me, which you don’t have to do, don’t post it here, obviously. The only reason I brought it up was the satisfy my own curiosity on which guy that might’ve been.

 

[jackson85]

The phone number on your account or account number or even your address. And if you do send it to me, which you don’t have to do, don’t post it here, obviously. The only reason I brought it up was the satisfy my own curiosity on which guy that might’ve been.

I can tell you this much, the tech had dreadlocks. Where else can I send my info.

 

[navychop]

Tap on the name HIPCAT and then START CONVERSATION.

 

[HipKat]

I can tell you this much, the tech had dreadlocks. Where else can I send my info.

I have an idea who that may be