Got Direct installed about 2 months ago. The guys did a roof install as I had Dish up there previously. The guys seemed like they'd rather just set it up in the yard, but with kids around all the time and basketballs flying around I wanted it out of the way. So it went on the roof. The guy threw the old dish off the roof and left it sit in the yard until I picked it up after they left. Seemed a little odd, but I'm generally pretty easygoing when it comes to people coming in to do work. It was an 8am install and the guys seemed like they were in a major rush to get out of there. I fully understand time constraints because of my work and having to go to jobsite to jobsite to get things done. The guys were overall very personable they probably appreciated I had everything basically ready (cable run, furniture moved so everything easilly accessible) But after having the thing for two months now it's seeming like something wasn't done properly with the alignment (possibly?). The reliabilty of this thing is nowhere close to what I had in the DIsh 722 Hd Setup with I believe a superdish 1000. I mean it's seems like it's at least twice a week where I have signal issues sometimes when it's not even raining out. On top of this the DVR functionality is no where close to what Dish had as far as pausing live tv fast forwarding and so forth. The only way I can describe it is that it works well when it feels like it. Other times it's unresponsive, not consistent, or just flat out lags. And thats with the main receiver. The Genie client just seems like it's set up to lag behind and be slow. I guess that is part of what you get and from what I read that is normal. But my main issue is with the overall functionality of the main unit. Changing stations, pausing, rewinding tv is all just painful at times because it's so erratic and slow response. I've tried the reset. I've tried unplugging. No change. Also there should be a live tv button on the remote. Get rid of some button saying active that takes me to channel 9999, what is the point of that button.