Ive been a dish network customer for over 15 years and usually had good luck with customer service but my last encounter really left a bad taste in my mouth. Embarrassingly I had an old sd receiver hooked up to a sd tv which I didnt upgrade mostly due to its enormity and weight until early 2020 when someone gave me a 40inch HD set. Of course watching the SD signal via a/v cables on this HD set was less than ideal so I called dish to request a dvr box with hd capabilities. The cust rep immediately tried to upsell me on a hopper system which would require me to replace both boxes in the house as well as the dish with a monthly price increase. I suggested I would be ok with getting another 722k or equivalent as we have that for our second box already. Of course after some fake inventory inquires the rep told me that they were out of those and my only two options were to get the hopper upgrade or he could send me a wally w/no recording options of course i knew he was full of it so i told him that didnt sound right and got off the phone. I called back an hour later and spoke to a different cust rep who immediately told me that I could have the 722k sent and installed at no additional charge and a week later it was done so just a warning to not accept up sell tatics from dish network reps especially during this time when were all struggling.
Customer Service Dishonest Upsell Tatics
- Thread starter Mark Colbert
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I would have taken the Hopper or Wally over a refurbished receiver that is over a decade old now, even though the 772/k were nice receivers.
I don’t know the dish equipment pricing anymore since moving on to TiVo w/Cox a few years ago and now YoutubeTV, but wouldn’t a Hopper/Joey setup be cheaper than several 722’s in addition to the benefits of having whole home dvr access.
I don’t know the dish equipment pricing anymore since moving on to TiVo w/Cox a few years ago and now YoutubeTV, but wouldn’t a Hopper/Joey setup be cheaper than several 722’s in addition to the benefits of having whole home dvr access.
to Satelliteguys Mark Colbert!Like KAB said, that's just typical CSR roulette. Some are poorly trained and don't know what's really available or just don't care and want you off of the phone. Or they want to make commission on an upsell. I glad you persevered and got what you wanted.
Now you’re getting a very old receiver, with a very old HDD, in a series (ViP) that is winding down as it approaches EOL.
You’d be happier with a Hopper.
You’d be happier with a Hopper.
Have things changed? Before I left Dish, each 722/k was $17 a month each. I would think a Hopper and Joey would be cheaper than a couple of 722’s.
I have a vip222k and a vip211k and only pay $7:00 equipment fee..I highly doubt a Hopper and Joey are going to be to be cheaper.Dish isn't going to give him another 722 to add to his account like he's suggesting.The second CSR must have been talking about replacing the 722 with another one not adding another one to the account.Not sure how you got by with getting another 722 from Dish without it being a replacement for a 722.. another one hit wonder post
My bill went down when I switched from two 722Ks to one H3 and one Joey. Of course, I guess that I could have been running four TVs off of the two 722Ks (though I was not), so you could argue that it could have taken three Joeys instead of just the one.
While I have some complaints about the H3 (no real seek timer), I've never run out of tuners to record and watch at the same time, unlike with the 722Ks.
lol, To be clear I was very clear and wasnt trying to add anything just requesting an HD equivalent to replace the outdated sd box so I might join the 21st century without rewiring and the duos suit my needs. We were given a 722k two years ago to replace our homes second sd box with no problem so it was startling to be jumping through hoops and lied to in such a transparent way. The first guy even suggested I buy a a/v cable to hdmi adapter as if that would accomplish anything.
So now I understand what you were saying after reading your post a few more times.. I'm getting a little slower every year.You had a really old receiver and the 722 so you just wanted to replace the old box.Now by having 2 722 receivers your equipment fee is $17 where as before it was $7.00?? The first receiver is free but now they charge you for the second 722
i cant remember what my fee was previously but as confirmed by the cust rep it will be the same as before.
I believe they pay their CSRs in the US $12-19/hour. Probably a lot closer to the low end. It is not a career choice. I expect their average tenure is 2-3 years at best. Not a way to get dedicated highly skilled workers. And THESE people are the face of the company to the public, NOT the ads they run.
Believe me, I know whereof I speak.
Their overseas CSRs may be paid in chickens. Or maybe chicken feed.
Do not expect too much from such poor people. Never ascribe to malice, that which is explained by incompetence. (Ascribed to Napoleon and a whole bunch of other people.)
I like Dish. But they’ve done some despicable things. They fired a handicapped worker for popping positive on marijuana. MEDICAL marijuana. A worker with good reviews and no hint of impairment on the job. And it stuck through the courts.
Can’t expect perfection from any entity.
Yet the first CSR might have actually saved you money. CERTAINLY, IMHO, would have saved you trouble over the long run. The ViP series is going away. Support is diminishing. Technology marches on.
Due diligence is upon YOU. Companies simply don’t hire people trained to the degree we would prefer. Note I said TRAINED, not capable. They are surely capable. The companies just don’t pay to teach them properly. Because they can only see a quarter, or at MOST, a few quarters ahead. The CEO and some other managers pay may be tied to results over such a short run, seriously damaging long term results. Such thinking would kill companies like SpaceX and Blue Origin.
COME ZE REVOLUTION, I’LL FIX IT ALL!
Believe me, I know whereof I speak.
Their overseas CSRs may be paid in chickens. Or maybe chicken feed.
Do not expect too much from such poor people. Never ascribe to malice, that which is explained by incompetence. (Ascribed to Napoleon and a whole bunch of other people.)
I like Dish. But they’ve done some despicable things. They fired a handicapped worker for popping positive on marijuana. MEDICAL marijuana. A worker with good reviews and no hint of impairment on the job. And it stuck through the courts.
Can’t expect perfection from any entity.
Yet the first CSR might have actually saved you money. CERTAINLY, IMHO, would have saved you trouble over the long run. The ViP series is going away. Support is diminishing. Technology marches on.
Due diligence is upon YOU. Companies simply don’t hire people trained to the degree we would prefer. Note I said TRAINED, not capable. They are surely capable. The companies just don’t pay to teach them properly. Because they can only see a quarter, or at MOST, a few quarters ahead. The CEO and some other managers pay may be tied to results over such a short run, seriously damaging long term results. Such thinking would kill companies like SpaceX and Blue Origin.
COME ZE REVOLUTION, I’LL FIX IT ALL!
Because it would still be a more reliable DVR.Why would you keep a pile of rust?
Those aren't necessarily upsell tactics; We don't install those anymore so consider yourself lucky you got one
I'm with you on that, Dish has a No Tolerance policy and it's antiquated and needs to be updated
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