Digital Home Advantage / Protection

[new_to_hdtv]

My parents signed up for Dish back in July of '04 and received a 522 at that time under the Dish Home Advantage (lease?).
On their last two billing statements there are $5.99 charges for Dish Home Protection. What's that for? Wouldn't any repairs to the receivers already be covered under the lease plan?

 

[BFG]

the lease doesn't cover anything extra the owned e* boxes for the 1st year cover. They must've added it to get the extra services the plan covers.

 

[korsjs]

another way for them to make money. however, i have seen people post ways around this.

 

[Hall]

Did they sign up for this ?? Odd that it appears on their bill now and it sounds like you look after it for them maybe...

I wouldn't sign up for it 'til I needed it.

 

[Roller]

It wouldnt of just..appeared on their bill, it's either been on there since they signed up or they called for something and it was added. The service thing covers the shipping charge(14.95) and gives a discounted service call for stuff, $29 isntead of $99. They may have signed up under the promotion where theres a 5.99 charge and 5.99 credit on the bill for the first 1 or 2 years too, so might want to chekc that too. if not just call and have it removed. no fee to add or remove it

 

[bbtkd]

Did they sign up for this ?? Odd that it appears on their bill now and it sounds like you look after it for them maybe...

I wouldn't sign up for it 'til I needed it.

As a new customer I recall this being there as free for a few months, then later they start charging for it. That seems to be pretty standard for add-on services these days - throw the add-ons in free then start charging after a few months and hope that either you get hooked or you don't notice the charge increase or take the time to cancel. My cell provider does that too - free web service for three months to get you hooked...

 

[new_to_hdtv]

the lease doesn't cover anything extra the owned e* boxes for the 1st year cover. They must've added it to get the extra services the plan covers.

Not sure what you mean... What extra services does it cover?

Did they sign up for this ??

They didn't sign up for it so I suspect that it was free in the beginning and is now just showing up on their bill.

 

[BFG]

Well it's not really important. Deffinetly cancel the service plan, as you don't need it on there every month.

Basically all E* hardware is covered under a standard warranty for one year and can be fixed or replaced with S&H extra.

The $5.99 warranty covers this: http://www.dishnetwork.com/content/products/warranty/index.shtml

 

[new_to_hdtv]

Can the Dish Home Protection be activated at anytime?
Once activated is there any waiting period prior to being able to use it?

 

[BFG]

Yes it can be activited and cancelled anytime, no waiting periods.

 

[new_to_hdtv]

Sounds like a "no brainer".
thanks.

 

[Stargazer]

DHA covered everything that DHPP does without the $5.99 charge except you have to pay the S&H and the full $100 service call instead of $29 if I am not mistaken. This is if you lease the hardware from Dish Nework as well such as the 522.