Directv Customer Service What A Bunch Of Morans Today

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Claude Greiner

Claude Greiner

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Go to a customers house to swap a receiver with an intermittent issue.

Go and swap out the old box with the new one and the new box won't activate.

Come to find out there is a nationwide issue with authorizations.

So hook up the old box which is working but not technically still activated on the customers account.

So now when the system comes back up they are going to zap the old box and the customer will have no tv, meaning I got to come back out.

Ofcourse they can't just re activate the old box because that would be too easy :(
 
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maestro7

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Feb 7, 2008
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Must have been a late-day activation issue, as earlier this morning both my HR44 and H21 were activated and deactivated without issue, respectively.

Also, can't the customer simply call up and request when the best time would be to change receivers on the account?
 
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Mr Tony

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What A Bunch Of Morans Today
633610346589409100 morans
 
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raoul5788

raoul5788

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I was going say something but thought better of it!
 
twizt3dkitty

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I got stuck at a genie and wireless client install for 5 hrs because of this.... gotta love when even iss has their systems crash.

Sent from my SM-N900V using Tapatalk
 
primestar31

primestar31

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The definition of "irony": People that call other people a "moron" but don't know how to spell it correctly...

Just saying....

Of course there's also plenty of people that can't spell the word "genius" correctly...
 
tigerfan33

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When I see that word it has always reminded me of Animal House:)

 
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Claude Greiner

Claude Greiner

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Yea got to the customers home at 5:30, wasted an hour with tech support. Came back around 9:30 just so the customer wouldn't call me first thing Sunday morning and spent another 30 minutes with tech support and 20 minutes setting up the receiver again.

If it wasn't a genie that needed to be replaced, I would have just temporarily used a receiver from another room.

I really don't mind the fact we are not getting paid to deal with this crap, but more of the fact that I'm stuck at someone's house for multiple hours looking like an idiot sitting there on the phone, holding my lip as I'm ready to rip someone's head off.
 
rsmithwi

rsmithwi

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That sucks, they should have some kind of backup system for authorizations. Not a good first impression for a new customer.
 
Jimbo

Jimbo

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Think it's bad now...just wait until AT*T gets their hands on this.
Yup, you know how it's gonna be, don't ya Mikew ...

Chances are not much will change, ATT will still do ATT work and D* will still do D* stuff.

I don't see them giving me D* orders.

I suppose Comcrap could have bought D*, that would have been better.:rolleyes:
 
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mikew

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Yup, you know how it's gonna be, don't ya Mikew ...

Chances are not much will change, ATT will still do ATT work and D* will still do D* stuff.

I don't see them giving me D* orders.

I suppose Comcrap could have bought D*, that would have been better.:rolleyes:
I did work with NCR when AT&T bought them out. It was horrendous.

Last week, I needed to order phone/internet for my business. The hold time to speak to a rep was 25 minutes and the process after the call was answered took 55 minutes.
 
Jimbo

Jimbo

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I did work with NCR when AT&T bought them out. It was horrendous.

Last week, I needed to order phone/internet for my business. The hold time to speak to a rep was 25 minutes and the process after the call was answered took 55 minutes.
However, thats the way it is with most Large companies ... I know that doesn't make it right, but it happens everywhere.
When I call D*, do you think I don't have a 5-10 minute wait to get to a CSR and them explain myself and get passed to the next person that wants to hear my situation all over again ?

When I call into work, for assistance, much like the D* installers, I usually can count on a 5-10 minute wait.

How long ago was your work with NCR ?
You don't think things change constantly ?
 
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mikew

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However, thats the way it is with most Large companies ... I know that doesn't make it right, but it happens everywhere.
When I call D*, do you think I don't have a 5-10 minute wait to get to a CSR and them explain myself and get passed to the next person that wants to hear my situation all over again ?

When I call into work, for assistance, much like the D* installers, I usually can count on a 5-10 minute wait.

How long ago was your work with NCR ?
You don't think things change constantly ?

As the saying goes..the more things change, the more they stay the same. So...AT&T can add $5.7 million dollars to their bottom line by simply adding a new fee. This will be another feature of having DirecTV run by AT&T...

http://www.dslreports.com/shownews/ATT-Hits-UVerse-Users-With-Another-New-Fee-129302
 
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