DirecTV new website configuration!

[IcEWoLF]

Man, it looks great, I went and logged into my account after a week, and it looks great, they did some nice upgrades, its easier to get around too.
Props to direcTV on doing a great job on their website.

Overall their website is 10/10 for online interactivity


Here are some screen shots:

 

[ercjncpr]

I agree, much improved over the old one!

 

[IcEWoLF]

They spent a lot of money on the website too, it looks like.

 

[dishbd]

I like the fact that with the D* website you are able to actually CHANGE (not just add to) your programming, instead of having to spend 15 minutes on the phone with India.

 

[jcrandall]

I really like that the equipment section now shows the models, serial numbers, access cards, etc. Much easier than firing up system info if you're on the phone to support or something.

The new system allows you to see much more about your account and configuration that the old.

I like how they show the promo rates for things like premiums, protection pack, etc.

Very Nice!

 

[joed32]

I like the fact that with the D* website you are able to actually CHANGE (not just add to) your programming, instead of having to spend 15 minutes on the phone with India.

They don't have any call center in India.

 

[MLBurks]

They don't have any call center in India.

Oh, yes they do. I have spoken to them more times than should be allowed.

 

[Jhon69]

Oh, yes they do. I have spoken to them more times than should be allowed.

Did they tell you they were in India?.

 

[MLBurks]

Did they tell you they were in India?.

I have called D* to complain about all of these CSR's that have terrible English that I cannot understand. I outright asked them if they have CSR's that take our calls in India. They told me they do for overflow (and because it's cheaper). If they receive a lot of calls, to keep customers from being on hold for long periods of time, customer calls will get forwarded to CSR's in India. But D* tells me they are hooked up to their computers and can do anything any CSR in the USA can do. But he laughed and understood my frustration having to speak to them.

D* is not the only company to use CSR's in other countries. Dish uses them in India as well. Also, Charter Cable uses India AND Canada. I'm sure there are many more.

 

[TulsaCoker]

Her are statements from Directv employees.

DirecTV has four or five call centers in the Philippines, one in Mexico (for Spanish speaking customers, I believe), and I've heard of one in the Dominican Republic. All the rest are in the US, and DirecTV owns the ones in Idaho, Alabama, Denver and Montana as well as one of the Oklahoma call centers (the other one I'm familiar with is run by Convergys). In fact, both DirecTV and Dish Network have call centers in Tulsa, Oklahoma!

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I work for Directv (Alabama- corporate center) and I have never heard of 1 in India

 

[harshness]

Unfortunately, just because the call center is located stateside doesn't mean that the people that they hire don't come from other countries to fill the jobs. I interact with a company that is located 40 miles from me and I often get CSRs with heavy accents. I find the ones from the bible belt to be among the worst accent-wise.

 

[TulsaCoker]

True but your odds are better if they are in the states to get someone you understand.

 

[dishbd]

I like the fact that with the D* website you are able to actually CHANGE (not just add to) your programming, instead of having to spend 15 minutes on the phone with India.

Sorry, this was actually meant to be a jab at my current satellite provider, Dish Network. Making any kind of non-upgrade change to your programming is an unnecessary PITA.

 

[IcEWoLF]

Ok, this thread has been officially hijacked!

 

[Jhon69]

Ok, this thread has been officially hijacked!

I like DirecTV's new website also.It can be confusing when you first use it.But I like it's got a picture of my R15 on there for my receiver.Also like all the different colors like for your programming packages.Pretty kewl.

 

[IcEWoLF]

I like DirecTV's new website also.It can be confusing when you first use it.But I like it's got a picture of my R15 on there for my receiver.Also like all the different colors like for your programming packages.Pretty kewl.

Very much, its very easy, they spent a lot of money to make it this easy so its user friendly for everyone.

 

[dfergie]

And also check out the Directv Tech forums for info...

 

[jdspencer]

Under Current Setup it doesn't list everything.

I get DNS and it only lists NBC as $0.00 because of the DNS package. Why not list the other three as well? That did answer a question I had. And that was whether I could drop the SD DNS service and keep the HD ones. That implies NO!

I do like the new site.

Except for the TV Listings. You can't modify it very much.

 

[IcEWoLF]

Under Current Setup it doesn't list everything.

I get DNS and it only lists NBC as $0.00 because of the DNS package. Why not list the other three as well? That did answer a question I had. And that was whether I could drop the SD DNS service and keep the HD ones. That implies NO!

I do like the new site.

Except for the TV Listings. You can't modify it very much.

I am sure DirecTV's techs are working with the listings...hopefully can make it better.