Directv Tivo -DEAD (1 Viewer)

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jolthof

New Member
May 22, 2008
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I've had Directv for 11 years. Got the Directv Tivo about 4 years ago. Love it. It broke! Freezes then resets itself, Freezes then resets itself, Freezes then resets itself. The satelite dish is 11 years old. Directv doesnt offer tivo anymore.

Do i change to Directv's DVR?
Do i move to comcast DVR (because my satelite dish is old)?

Please Help. Cant live without my TV
???????????
 
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rad

Supporting Founder
Supporting Founder
Lifetime Supporter
Sep 7, 2003
10,541
4,142
Dripping Springs, TX
IIRC, D* was giving free or very large discounts to folks with HR10-250's (the HD Tivo). You don't say if it's model or a SD version, but based on your post I'd guess the SD version.

If you've been a good D* customer for that long I'd give them a call and see what they'd charge you to upgrade to the R22 SD DVR or a HR21 HD DVR, preferrably the HR21. Both of these DVR's are what D*'s adding new features/functions to, like video on demand, media share and who knows what else in the future. I say try for the HR21 since that way you'll be set for the HD channels and if you pay the $9.95 HD access charge you'd get all the HD channels now. Even if you only have a SD set the picture quality of the HD channels on a SD set is so much better IMHO it's worth the extra money.
 

jolthof

New Member
May 22, 2008
4
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I should have mentioned that

I dont have HD. And, I'm sorry i dont know which TiVo I have (yes i'm lame). It whichever one Directv was advertising about 4 years ago and its not HD.
 

jolthof

New Member
May 22, 2008
4
0
So get this!!
I called Directv and explained the problem. They want to charge me 80 bucks to have a tech come out and check to see what the problem is. If its the TiVo they will mail me a new DVR R-15 in the mail. WHAT!!??
ive been with them forever! 11+ years and thats all they can do????
 
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rad

Supporting Founder
Supporting Founder
Lifetime Supporter
Sep 7, 2003
10,541
4,142
Dripping Springs, TX
So get this!!
I called Directv and explained the problem. They want to charge me 80 bucks to have a tech come out and check to see what the problem is. If its the TiVo they will mail me a new DVR R-15 in the mail. WHAT!!??
ive been with them forever! 11+ years and thats all they can do????

What you can try doing is to call back and at the prompt for what do you want say cancel service, this gets you to customer retention. Tell them what the problem is and what you'd like as a solution, they might say the same thing or do something better for you.
 

iwc5893

SatelliteGuys Pro
Feb 1, 2007
2,178
0
The desert of WA, zip code EIEIO
So get this!!
I called Directv and explained the problem. They want to charge me 80 bucks to have a tech come out and check to see what the problem is. If its the TiVo they will mail me a new DVR R-15 in the mail. WHAT!!??
ive been with them forever! 11+ years and thats all they can do????

This is standard policy if you don't have the Protection Plan. It costs D* money to send a tech to your house, and they've got to make it back somehow.

Your other choice is to take Rad's advice
 

schneid

SatelliteGuys Pro
Jun 27, 2007
806
76
In the Wind
"Cancel Service"

Stating that to the voice prompts IS the key to getting an articulate, competent, and capable D* support person on line who has the authority to do something. I actually went over to E* for four months before reading about the "cancel service" tip here. Didn't get the best deal but paid $99 for an HR20 and H20. Got a few months to months of free stuff, free install, and no rental charge for the H20.

I am happy to back.
 

bearcat250

New Member
Jun 8, 2005
1
0
I have just upgraded to two HR21-100 HD units and have a Hughs sdvr-40 DirecTV Tivo unit I am no longer using. I am willing to sell it for $50 plus freight if you are interested?
 

Zynergi

SatelliteGuys Pro
Aug 20, 2007
938
0
NC
your issue should be resolved now, I have no idea why the CSR's never told 1/2 of Tivo customers that firmware 6.3 had issue with rebooting and freezing but there is a new firmware out that should fix this...
 
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