We had a HD-DVR (model 10-250) installed yesterday, and I am disappointed by the lack of a couple of features. First, we lost the ability to see incoming phone calls displayed by caller-id. Second, we can't see the viewed program when we call up the "guide"; the "guide" completely obscures the program. On the model H10, we could see the caller-id information, and the viewed program is a small inset when viewing the "guide". Why does their most expensive equipment lack features that their cheapest model has? POOR ENGINEERING MANAGEMENT AT DIRECTV, WITH LACK OF GOOD PRODUCT SPECIFICATIONS BEING GIVEN TO DESIGNERS!