I just called Dish about a separate DA issue (can't use Chat) and mentioned this problem to them, and they took note. Hopefully they will look into it.
BTW, my issue was when I connected to DA from Chrome on W10 (or Firefox/Edge), it would immediately throw an overlay asking to choose my profile--but no profile was available to select. I was hoping it wasn't somebody connecting to my account and dropping the default Profile. They wanted me to clear
all of my browser history, cache, etc. which I did not want to do, so I used another device (should've thought of before) and it worked--so my profile is fine. Since it was an issue on my end, I thanked the Dish tech and searched how to delete just the cached objects for Dish Network related sites. That corrected the issue.
Been in IT for too many decades to simply obey a 'clear your browser cache and reboot' request. Heck, I've used it myself on occasion as a way to delegate to another person.
