Dish anywhere - receiver connection lost, please try again later

[DCUNY]

We’re traveling and having a very frustrating experience with Dish Anywhere. I’m attempting to watch programs from our H3 and have tried it on 2 different ipads. Have tried on wifi and the ipad’s built-in LTE (no wifi). In both cases when trying to watch a recorde program off the H3 we get a gray box with the message “Receiver Connection Lost. Please try again later”
My home connection has 12Mbps upload so I doubt that is the problem.
If I try it 5 or 10 times it might eventually work, but it’s totally random.

I did a search for this error message on SG and google but haven’t found much info.

Any ideas? Thanks in advance.

 

[HipKat]

I couldn't access my DVR with DA on my laptop last night, but I blame that on garbage hotel WiFi

 

[DCUNY]

Thanks for the response. I first thought it was the hotel wifi also, but it doesn’t work reliably on my iPad’s LTE either with 36Mbps download.

Does Dish Anywhere require “server” capacity on the Dish end? I’m in a large city and maybe there are too many people trying to watch the DA service?

I eventually got it to work after trying 6 or 7 times last night. It says it found the DVR and connected, but then the error pops up.

Thx

 

[DCUNY]

I’m still having problems today. I looked at the Apple app store reviews and I’m starting to see complaints about this problem in the most recent reviews with iPads.

Can anyone here who has an iPad bounce back if they’re having problems with DA?

Thx in advance

 

[Stargazer]

I have this issue from time to time as well from my iPhone.


Sent from my iPhone using SatelliteGuys

 

[HipKat]

I stopped trying on my iPad

 

[TainterGate]

Same “Receiver connection lost” error problem with me using both iPhone & iPad. I’m not sure if this has anything to do with this issue, but my suspicion may say it is. When consistently powering up Hopper3 in the morning, I get an “Ethernet connection lost” error in upper right hand of screen. Hmmm? I scroll into Hopper3 settings, look at network health, all is good. I’m now thinking, is Hopper3 going to sleep and putting network access to sleep also? After Hopper3 is awake, I test dishanywhere access on both iPhone & iPad isolated on LTE service and i’m able to connect one device at a time. When did this DishAnywhere receiver connection loss issue start? I had zero problems on a recent trip to Louisiana for two weeks at the end of January, beginning of February. I’m thinking about escalating this issue to Dish tech support tomorrow with my findings?

Another suspicion? Is it possible the DishAnywhere iOS app holding onto the last/previous working session, and not releasing connection to allow a new incoming connection session on device?

 

[DCUNY]

Same “Receiver connection lost” error problem with me using both iPhone & iPad. I’m not sure if this has anything to do with this issue, but my suspicion may say it is. When consistently powering up Hopper3 in the morning, I get an “Ethernet connection lost” error in upper right hand of screen. Hmmm? I scroll into Hopper3 settings, look at network health, all is good. I’m now thinking, is Hopper3 going to sleep and putting network access to sleep also? After Hopper3 is awake, I test dishanywhere access on both iPhone & iPad isolated on LTE service and i’m able to connect one device at a time. When did this DishAnywhere receiver connection loss issue start? I had zero problems on a recent trip to Louisiana for two weeks at the end of January, beginning of February. I’m thinking about escalating this issue to Dish tech support tomorrow with my findings?

Another suspicion? Is it possible the DishAnywhere iOS app holding onto the last/previous working session, and not releasing connection to allow a new incoming connection session on device?

On my iPad using DA I’m able to see the contents of my H3, the timers, etc so I’m sure the H3 is connected to the internet and able to communicate with DA. I have the problem as soon as I try to watch something on the iPad. My problem started about a week ago, I think when I updated the DA app on my iPad.

If you have a way to submit a bug report that would bre appreciated.

When I get home I’ll try it on my local network, then I’ll report back once I test it that way.

Thx

 

[navychop]

On my iPad3 and HWS, on my home network, works fine.


Sent from my iPhone using SatelliteGuys

 

[MikeD-C05]

I’m still having problems today. I looked at the Apple app store reviews and I’m starting to see complaints about this problem in the most recent reviews with iPads.

Can anyone here who has an iPad bounce back if they’re having problems with DA?

Thx in advance

My mini I-pad has been having trouble showing it is connected to the internet for the DISH anywhere app for like 3 days. The funny thing is that even though it shows no internet connection in a blue stripe across the screen, I can still watch dvr programs and live tv away from my house or in my house. I have deleted the app and re-added it twice and it made no difference in the internet connection part. Something is wrong on DISH 's end.

 

[NYDutch]

I had a similar problem with the H2 we leave in our upstate NY cottage after a power outage there. I was able to get it back working normally by rebooting our cable modem and power cycling the H2. Fortunately, I'm able to do both remotely...

 

[BradleyD]

I wrote about this problem a while back. It is still occurring Issue with DishAnywhere on phone

I am able to make it work as described in that thread. Something is happening with the app at least on iOS when it is NOT on the same local network as the Hopper. It is either that or the way Dish is handling connections from outside the local network using the iOS app. It shows as connected to my H3 on the app though.

When I connect over LTE to my VPN on the home network, I can watch on my iPhone and when at home, there is no problem connecting with the app over the local network. Whether at home or connecting over my VPN, it is local so it works.

 

[DCUNY]

I wrote about this problem a while back. It is still occurring Issue with DishAnywhere on phone

I am able to make it work as described in that thread. Something is happening with the app at least on iOS when it is NOT on the same local network as the Hopper. It is either that or the way Dish is handling connections from outside the local network using the iOS app. It shows as connected to my H3 on the app though.

When I connect over LTE to my VPN on the home network, I can watch on my iPhone and when at home, there is no problem connecting with the app over the local network. Whether at home or connecting over my VPN, it is local so it works.

Wow, I had missed your thread in my searches. Very interesting. I don’t know much about VPN so I’m going to have to ready through your post carefully a few times and do some research.

Update from my end, I am now back home and DA works fine on my local network. Very annoying that it wouldn’t work when I needed it most - traveling!

I also tried deleting and reloading the DA app when I was traveling but forgot that all of my programs that I downloaded in advance to my iPad would also be deleted. Doh!!!! Then I had nothing to watch while traveling.
Highly annoying...

Thx

 

[BradleyD]

FYI, I am running OpenVPN on my Netgear 7800 router on which I replaced the stock Netgear firmware with OpenWrt even though stock firmware has OpenVPN capability that might work. OpenVPN can also be run on a desktop or server pc. The OpenVPN docs showed me how to expose the subnet which contains my devices to VPN connections.

This allows me to effectively have my iPhone on the local home network once I connect to my VPN from an LTE phone connection or wireless at another location. The iPhone app that I use to connect to the VPN is called OpenVPN Connect iOS.

That being said, while I would have the VPN anyway, this issue needs to be fixed as it was working previously just fine from an outside LTE or wireless connection.

It is not a problem with home networks and it is not the network setup or internet connection. I have tested the problem at different times connecting from different connections in different locations. The app works locally and the DishAnywhere app on Windows 10 works locally and remotely.

 

[DCUNY]

It is not a problem with home networks and it is not the network setup or internet connection

Very interesting. I did more testing while at home. If I use DA to view recorded programs while on my home wifi network, no problem. If I turn off the wifi on my iPad and use the LTE, I have the problem as you described. Clearly a Dish bug.

I took a quick look at the VPN software you're running and I'd need to learn a lot more about how those work before I took the plunge. Like everything else I research on the internet some people say VPN's work great, other people seem to have massive problems. The rest of my family would not think kindly of me if I made such a fundamental change on our router and caused problems for them.

Now that DIRT doesn't appear to come around here anymore, anyone got an idea about how to get some Dish technical support attention on this issue?

 

[charlesrshell]

Very interesting. I did more testing while at home. If I use DA to view recorded programs while on my home wifi network, no problem. If I turn off the wifi on my iPad and use the LTE, I have the problem as you described. Clearly a Dish bug.

I took a quick look at the VPN software you're running and I'd need to learn a lot more about how those work before I took the plunge. Like everything else I research on the internet some people say VPN's work great, other people seem to have massive problems. The rest of my family would not think kindly of me if I made such a fundamental change on our router and caused problems for them.

Now that DIRT doesn't appear to come around here anymore, anyone got an idea about how to get some Dish technical support attention on this issue?

Have you tried to contact a DIRT member? Notable Members | SatelliteGuys.US

 

[DCUNY]

Have you tried to contact a DIRT member? Notable Members | SatelliteGuys.US

Thanks for that link - I had been looking for them in the "helpers online" window that shows up on the left side of the SG window. I used to work a lot with MattG but I don't see him listed anymore in that link you posted. Bummer.

I'll try sending a note to one of the names listed.

 

[charlesrshell]

Thanks for that link - I had been looking for them in the "helpers online" window that shows up on the left side of the SG window. I used to work a lot with MattG but I don't see him listed anymore in that link you posted. Bummer.

I'll try sending a note to one of the names listed.

Welcome. MattG hasn't been with DISH for a while now.

 

[Cheddar_Head]

Very interesting. I did more testing while at home. If I use DA to view recorded programs while on my home wifi network, no problem. If I turn off the wifi on my iPad and use the LTE, I have the problem as you described. Clearly a Dish bug.

It is entirely possible that your LTE provider is throttling video traffic across the LTE network causing your issue so not necessarily a Dish bug.

 

[DishSubLA]

I've encounted the same problem using my Android (7.0) phone but only a few times, and as recently as just a few days ago. it took me something like four attempts before I finally got a connection with my DVR, so it has not been a big problem for me. I do find it interesting that others encounter this problem as well. the error message of not having a connection to the DVR has only occurred a few times, the vast majority of times I get connected immediately and have very solid performance.