Dish Bankruptcy - Business as Usual

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Too little too late.

I can actually shed some light on the corp attitude towards call centers.

2015-2017 I was on the Viasat Dealer Council. They would fly us out to CO or CA and wine and dine us. Pretty cool but I was there to give my input because I was a top retailer and I wanted things to improve.
Anyway, at one of the meetings I brought up the fact that customers constantly complained about the overseas call centers. The VP of the company told me that I just didn't understand....those people cost something like 25% of what US employees would cost. Well, as usual when I went out to these meetings, I was loaded for bear....ie facts. I gave them an example of a customer who spent over an hour with one of these call centers and still never got her issue resolved. She called me the next morning after we opened and I had her situation fixed in 2 minutes. I told him "So you guys paid this overseas call center X amount but the customer still wasn't taken care of. I on the other hand, and a US call center probably would have as well because there wouldn't have been the language barrier, had her taken care of in 2 min. so your savings just went right out the door because a US call center would have taken care of her and MANY other customers while your overseas call center did nothing more than PISS off a customer.
Blank stares was all I got.

And THAT was when I realized just how incompetent most of the people are who run these companies. It WAS an enlightening experience.
AGREE!! DTV was the perfect example of what you said!!!
 
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AT&T runs First Net which was set up so first responders have a signal almost everywhere, which is the case around here and up and down the east coast when I've been traveling. In my experience T-Mobile has the fastest network but patchy coverage while Verizon has a slow network and also patchy coverage as well. We also have a iPhone on T-Mobile and one on Mobile-X which uses the Verizon network, so comparison is easy.
 
AT&T runs First Net which was set up so first responders have a signal almost everywhere, which is the case around here and up and down the east coast when I've been traveling. In my experience T-Mobile has the fastest network but patchy coverage while Verizon has a slow network and also patchy coverage as well. We also have a iPhone on T-Mobile and one on Mobile-X which uses the Verizon network, so comparison is easy.
I did a 2500 mile round trip road trip a few weeks ago, there were a handful of places where Verizon had service and I had nothing on FirstNet. Most notably in the backwoods of Kentucky and Tennessee. Those same places I had no service on T-Mobile either. In populated areas, like the Lexington metro and Knoxville metro AT&T not only had great coverage, better than Verizon and T-Mobile generally, they have n77 everywhere. I hit 1.2 Gbps or higher pretty much everywhere, beating out the other two. That is the exact opposite here back in Western NY. Very little n77 on AT&T here and T-Mobile always rockets to 1.5 Gbps or higher.

As far as I know, there is no AT&T tower in my town. The tower I connect to when I'm outside, no service indoors, is one about 4.5 miles north of me in a different town, I can barley latch on to band 12, not 14. It's LTE only but when near that tower I exceed 200 Mbps which is phenomenal for low band LTE, but T-Mobile and Verizon have mid band on the same tower, and i'm well over a gig.

I'm looking forward to the n14 conversion and deployment of n79/4.9 GHz. Since AT&T can't sell their home internet service in NY State, I don't expect big things from them besides the enhancements to FirstNet.
 
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I've never been to NC, but I can't think of anyplace in the Midwest or West where AT&T outperforms Verizon or T-Mobile, it seems to me they just don't have as many towers here
ATT used to be non-existent as well in my area except in cities and towns. Verizon was king and also Carolina West Wireless, a small regional provider. A few years ago I started noticing that ATT's coverage had improved dramatically and since then has overtaken all the others as far as coverage is concerned.
 
Actually I survived despite them for 31 years and two expait assignments. But the quest for the current quarter's profits doomed long term vision, planning and actions.
Is that campus in Webster still around? I used to see the big signs for it off 104.

I really had no idea Xerox was even still around in any meaningful capacity, until I started working for the gov't. We have hundreds of B400s, C400s, and B600s in my facility and they SUCK! I assumed Xerox was like the other former pride of Rochester, Kodak, and just limped along on life support thanks to patents and name licesnsing.
 
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ATT used to be non-existent as well in my area except in cities and towns. Verizon was king and also Carolina West Wireless, a small regional provider. A few years ago I started noticing that ATT's coverage had improved dramatically and since then has overtaken all the others as far as coverage is concerned.

I think Verizon had a leg up in the Midwest with their acquisition of GTE. I'm not sure who the early cell providers in the Mountain West were (US West?)
 
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He bought that for $50,000. What he bought was originally called QDOS (Quick and Dirty Operating System) from Seattle Computer Products which was designed to be similar to CP/M - an OS for the Intel 8080. Seems like a decent investment. ;-)

There have been claims that the original developer of QDOS stole CP/M code and according to legend there is some command that you can type into MS-DOS that makes it print the name of the developer of CP/M, thus proving theft, but no one seems to know what that command actually is. ;-)
This is what Google Search AI says:

No such command exists. The idea that typing a secret command into MS-DOS or 86-DOS will display Gary Kildall's name or a copyright notice is a long-standing urban legend. [1, 2, 3]

The Legend vs. The Facts
    • The Claim: A popular story (often attributed to writer Jerry Pournelle) claimed that Gary Kildall personally demonstrated that MS-DOS contained stolen CP/M code by typing a hidden command that revealed Kildall's name. [1]
    • The Reality: Forensic software analyses—including independent studies of the source code released by Microsoft—found no proof of copied CP/M source code in MS-DOS or its predecessor, QDOS (written by Tim Paterson). [1, 2]
    • API Compatibility: While QDOS intentionally mirrored CP/M's application programming interface (API) and system call numbers so that CP/M software could be easily ported, it was written from scratch in 8086 assembly using published manuals rather than direct code theft. [1, 2, 3]
But we should still take it with two huge grains of salt ;)
 
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ATT has the best service by far in my area, with Verizon being a distant second. T Mobile service is non-existent in these parts.
I think a lot has to do with what carrier was Verizon originally in that area as Verizon was basically GTE Wireless, BellAtlantic Mobility, Vodafone AirTouch and PrimeCo. The PrimeCo was basically a PCS network similar to the AT&T Orange aka Cingular Wireless networks.
 
I've never been to NC, but I can't think of anyplace in the Midwest or West where AT&T outperforms Verizon or T-Mobile, it seems to me they just don't have as many towers here
Same here as even in the early days, most people went the AT&T formerly known here as CellularOne because AT&T was cheaper in costs while Verizon formerly known as GTE here was supposedly better but more expensive. At least the Venture Capital Companies on Sand Hill Road chose Verizon for service reliability for a reason.
 
AGREE!! DTV was the perfect example of what you said!!!
I met a lot of reps from different companies when I attended these meetings....the WORST, most annoying people I met were from AT&T and DTV. After a few meetings I didn't even have to ask who they were with....I could tell after 2 minutes of conversation.
 
AT&T basically went downhill as even for Internet, they were slow in offering services as AT&T WorldNet did not exist until 1994.
In 1994, the commercialization of the Internet accelerated rapidly, forcing major telecommunications giants like AT&T to compete directly with pioneering network operators like BBN (Bolt Beranek and Newman).

AT&T's Early Moves. In October 1994, AT&T launched its first public World Wide Web presence (www.att.com). However, AT&T initially lagged behind rivals in offering direct, commercial Internet backbone and access services, leading it to look for external partnerships to catch up quickly.

Having built and operated the original ARPANET, BBN formed its commercial Internet service provider (ISP) division, BBN Planet, in 1994. By the end of that year, BBN acquired regional networks like SURAnet, making it the largest provider of corporate and institutional Internet access in the United States.

Long-distance rival MCI moved faster than AT&T into commercial Internet infrastructure. Alongside Sprint, IBM, and UUNet, MCI operated one of the primary commercial Internet backbones as the government-funded NSFNET prepared for decommissioning in 1995.

Because AT&T needed immediate enterprise-grade Internet capabilities to counter MCI and Sprint, AT&T forged a major alliance with BBN Planet in mid-1995.

According to The New York Times, AT&T guaranteed BBN Planet at least $120 million in revenue over three years to supply Internet access and security services to AT&T's corporate clients, while also purchasing a minority stake in the company.

While the BBN partnership gave AT&T an immediate foothold in corporate Internet services, AT&T soon built out its own massive consumer and enterprise infrastructure, launching dial-up service AT&T WorldNet in 1996. So basically AT&T would use BBNPlanet's backbone and BBNPlanet would then use MCI's backbone for anything they didn't handle directly.

Meanwhile, GTE acquired BBN in 1997, eventually merging it into what became Verizon's network assets.

Found this online:
 

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