Dish cut off the CI game on channel 541 in the middle of the 3rd period on 1/29/07. The picture just froze and the Dish logo, along with the customary elevator music, appeared.
I called technical service and they couldn't help. They suggested I email my inquiry/complaint through the web site which I did on 1/29/07. So far I have not received a response (surprise, surprise!) as of 10:25 a.m. (PST). I have sent them another e-mail requesting the courtesy of a response.
I know there were extenuating circumstances regarding this game. There was a jersey retirement ceremony for Ken Dryden of the Montreal Canadiens, which delayed the start of the game. The game then didn't fit in the time-frame window Dish alloted for the game.
My concern is that they need to manually monitor the activity rather than have a timer automatically terminate the broadcast. When the playoffs begin, the games can be extended 2-3 hours beyond their expected length due to overtime. As a subscriber to a premium service, I find it unacceptable for Dish not to provide the full service paid for.
What I find particularly strange about the failure to complete the broadcast on 1/29/07 is that each of the channels alloted to the broadcasts are dedicated to one individual game. So they could put an 8 hour window on each broadcast without disrupting any other programming. So why use a 3 1/2 hour window?
Has anyone who has had CI in the past years experienced discontinuation of playoff games in progress?
I called technical service and they couldn't help. They suggested I email my inquiry/complaint through the web site which I did on 1/29/07. So far I have not received a response (surprise, surprise!) as of 10:25 a.m. (PST). I have sent them another e-mail requesting the courtesy of a response.
I know there were extenuating circumstances regarding this game. There was a jersey retirement ceremony for Ken Dryden of the Montreal Canadiens, which delayed the start of the game. The game then didn't fit in the time-frame window Dish alloted for the game.
My concern is that they need to manually monitor the activity rather than have a timer automatically terminate the broadcast. When the playoffs begin, the games can be extended 2-3 hours beyond their expected length due to overtime. As a subscriber to a premium service, I find it unacceptable for Dish not to provide the full service paid for.
What I find particularly strange about the failure to complete the broadcast on 1/29/07 is that each of the channels alloted to the broadcasts are dedicated to one individual game. So they could put an 8 hour window on each broadcast without disrupting any other programming. So why use a 3 1/2 hour window?
Has anyone who has had CI in the past years experienced discontinuation of playoff games in progress?
