At one time all DirecTV receivers were plug and play, you plugged them in and you were watching TV.
Now with their newer receivers such as the HR20 that "Bullet proof" reliability of the DirecTV receivers is gone. In my week with DirecTV I found them more buggy then any existing DirecTV receiver.
In the past we use to joke that our Dish area was so large because "Dish folks are trying to watch TV while DirecTV customers are actually watching TV"
Times have changed and no folks with DirecTV are looking for help with their equipment while the Dish customers are now seeing more solid receivers (although not bug free)
I have put my money where my mouth is and have decided to add DirecTV to my lineup so that I personally help support our DirecTV members better. In addition I am taking steps to improve our DirecTV further.
We are working to move forward, and this move may rock the boat a bit, but I am willing to take that chance for you our members.