My GOD! If you actually believe what you have written above then you are a horrible person! To compare a mere theft of equipment to someone losing EVERYTHING in a Tornado is rediculous! Yes, legally Dish can demand payment for the lost equipment, BUT their is a human emotion called COMPASION that should have entered into this situation. At the very least it would have been a nice PR move for Dish to actually show some empathy for their fellow man (or woman in this case). But alas Dish continues to show their sheer lack of giving the slightest damn about their customers!JBKing said:You are comparing small town businesses to nationwide companies. Sure, a local company can provide more goodwill in an instance such as this. The goodwill will more than likely payoff multiple times. But a company with 10 million customers all over the US can not set the precedent of provided free services, replacements, or penalty waivers, in event of some disaster. It's a cold hard fact. And it is not 'wrong'. There is no 'wrong' in determining when and where to provide or not provide goodwill. If this lady receives a new receiver from E*, she would think that is 'right', but the person who lost a receiver 3 months ago during a tornado, and didn't think to go to the newspaper to complain will think it is 'wrong' or unjust that they didn't receive a replacement.
If someone breaks into a house and steals a leased receiver, is the subscriber going to ask E* to replace it? If not, is that 'wrong'?
Because this event was a tornado that destroyed their home, is the actual issue any different? Yes, a tornado is a terrible thing to go through. I know many people around here who did. Fortunately, I was on the other side of town. I agree it would be a great gesture on E*'s part to make some type of deal with this subscriber, although, I think that would be setting a costly precendent that others would pursue.
But I don't think it is right for someone to blame or criticize E* (or any company for that matter) for failing to provide some type of goodwill in disaster situations. After our tornado, I didn't make a list of those companies who were or were not providing free lodging, discounted meals, specials, etc for the community.
What I think is worse, is taking advantage of people's misfortune's to present a pro-cable piece in the newspaper.
I am actually thinking about giving Claude a call at DishStore.NET and finding out if we can donate the equipment to the lady.fslove said:Yes, legally Dish can demand payment for the lost equipment, BUT their is a human emotion called COMPASION that should have entered into this situation. At the very least it would have been a nice PR move for Dish to actually show some empathy for their fellow man (or woman in this case). But alas Dish continues to show their sheer lack of giving the slightest damn about their customers!
Scott Greczkowski said:Boy this is getting ugly for Dish...
With this bad press it would have been cheeper to give the customer new equipment.
Dish blew it big time on this one.