Is this a post from 15 years ago? Because it could be............Customer service reps seem to be completely clueless on how to do anything anymore whether it’s dealing with customers or dealing with technicians. It is the number one area where Dish needs to get their act together and start trying to live up to that JD Powers award
DISH at one time had no million. They were in the right place at the right time
They fired a ton of customer service agents before I quit from all locations and closed down a few call centers. There are much less working for DISH now.Seems like now every time you call or chat with dish they are extremely busy.. Normally 50 or so in the Q.. did they cut back on reps? I know the Fox sports dispute is going on but that should not keep phones that busy.. Ideas?