Dish is very busy anytime you call or chat Why? (1 Viewer)

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Conway

SatelliteGuys Pro
Sep 9, 2007
186
134
Seems like now every time you call or chat with dish they are extremely busy.. Normally 50 or so in the Q.. did they cut back on reps? I know the Fox sports dispute is going on but that should not keep phones that busy.. Ideas?
 
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HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
9,222
14,810
Pekin, IL
It’s not just customers. We’ve had weight times lately up to 40 minutes trying to get our field support. The whole phone operation, No matter why anybody is calling, lately has been an aberration. Customer service reps seem to be completely clueless on how to do anything anymore whether it’s dealing with customers or dealing with technicians. It is the number one area where Dish needs to get their act together and start trying to live up to that JD Powers award
 
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Tampa8

Supporting Founder - I'll stand up and say so
Pub Member / Supporter
Lifetime Supporter
Sep 8, 2003
18,032
7,541
Tampa/Eastern Ct
...........Customer service reps seem to be completely clueless on how to do anything anymore whether it’s dealing with customers or dealing with technicians. It is the number one area where Dish needs to get their act together and start trying to live up to that JD Powers award

Is this a post from 15 years ago? Because it could be. :oldfrown
 

glynnp

SatelliteGuys Pro
Jul 16, 2017
511
947
Texas
Dish at one time had 14 million

Sent from my SM-G950U using the SatelliteGuys app!
DISH at one time had no million. They were in the right place at the right time
and now are going through a correction. Separating the wheat from the chaff
as it were.

What's with all this gloom and doom and dire predictions?
 
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tanman

SatelliteGuys Pro
Pub Member / Supporter
Nov 4, 2006
199
177
Your mileage may vary.I did a chat just 2 days ago and got picked up right away.To solve my problem I needed a certain Dish phone number.Once I had phone number I was on hold for 10 minutes(I timed it).
 
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DishGuyTX

SatelliteGuys Family
Oct 12, 2018
35
23
TX
Seems like now every time you call or chat with dish they are extremely busy.. Normally 50 or so in the Q.. did they cut back on reps? I know the Fox sports dispute is going on but that should not keep phones that busy.. Ideas?
They fired a ton of customer service agents before I quit from all locations and closed down a few call centers. There are much less working for DISH now.
 

navychop

Member of the Month - July 2014!
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Lifetime Supporter
Jul 20, 2005
52,284
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Northern VA
When was that, roughly?


Sent from my iPhone using SatelliteGuys App. For now.
 

DISH Support

OFFICIAL DISH SUPPORT
Staff member
DISH DIRT TEAM!
Jun 6, 2019
667
653
I can definitely understand the frustration of having a long wait time. We have been busier than normal, which is causing those wait times. We are working as quickly as possible to be able to answer your chats and calls. I absolutely apologize for the experience. --Trisha R.
 

odbrv

SatelliteGuys Pro
Pub Member / Supporter
Nov 21, 2004
1,022
302
Lubbock, Tx
I called to get a deal because of the lost RSNs. They had a special # on their auto answer system for RSNs. It had a 15 minute delay. I hung up and called back and selected programming update and was connected immediately, I got a deal on the multi-sport package for $6.50(50%) for 6 months.
 
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