Dish is very busy anytime you call or chat Why?

Conway

Thread Starter
SatelliteGuys Guru
Sep 9, 2007
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Seems like now every time you call or chat with dish they are extremely busy.. Normally 50 or so in the Q.. did they cut back on reps? I know the Fox sports dispute is going on but that should not keep phones that busy.. Ideas?
 

HipKat

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Aug 25, 2017
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Pekin, IL
It’s not just customers. We’ve had weight times lately up to 40 minutes trying to get our field support. The whole phone operation, No matter why anybody is calling, lately has been an aberration. Customer service reps seem to be completely clueless on how to do anything anymore whether it’s dealing with customers or dealing with technicians. It is the number one area where Dish needs to get their act together and start trying to live up to that JD Powers award
 

Tampa8

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Sep 8, 2003
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...........Customer service reps seem to be completely clueless on how to do anything anymore whether it’s dealing with customers or dealing with technicians. It is the number one area where Dish needs to get their act together and start trying to live up to that JD Powers award
Is this a post from 15 years ago? Because it could be. :oldfrown
 

Claude Greiner

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
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Detroit - The Paris of the Midwest
You would think with all the bleeding of subscribers lately they would have more CSR’s available to service customers.

They must be bleeding employees also, as they are one of the worse companies to work for
 

tanman

SatelliteGuys Family
Nov 4, 2006
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Your mileage may vary.I did a chat just 2 days ago and got picked up right away.To solve my problem I needed a certain Dish phone number.Once I had phone number I was on hold for 10 minutes(I timed it).
 
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DishGuyTX

Well-Known SatelliteGuys Member
Oct 12, 2018
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22
TX
Seems like now every time you call or chat with dish they are extremely busy.. Normally 50 or so in the Q.. did they cut back on reps? I know the Fox sports dispute is going on but that should not keep phones that busy.. Ideas?
They fired a ton of customer service agents before I quit from all locations and closed down a few call centers. There are much less working for DISH now.
 

navychop

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Jul 20, 2005
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When was that, roughly?


Sent from my iPhone using SatelliteGuys App. For now.
 

DISH Support

OFFICIAL DISH SUPPORT
Staff member
DISH DIRT TEAM!
Jun 6, 2019
433
461
I can definitely understand the frustration of having a long wait time. We have been busier than normal, which is causing those wait times. We are working as quickly as possible to be able to answer your chats and calls. I absolutely apologize for the experience. --Trisha R.
 

odbrv

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Pub Member / Supporter
Nov 21, 2004
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Lubbock, Tx
I called to get a deal because of the lost RSNs. They had a special # on their auto answer system for RSNs. It had a 15 minute delay. I hung up and called back and selected programming update and was connected immediately, I got a deal on the multi-sport package for $6.50(50%) for 6 months.
 
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