I have had 2 companies and 6 tech's try to install the new addition the first company told me that they had to order a part from Dish to make the system work I paid them $567.00 for a new DVR Receiver and $128.00 to have it installed. I waited 2 weeks for them to call back finally I called Dish directly I told them of my problem. and told me for $128.99 they could send some one out to install it and make it work this is on top of what I have already paid them. it was secluded for 8-12 and they got there @ 3pm very Tired,Dirty and Cranky and all they talked about is how Dish network keeps screwing them over, well they worked on it until 8pm and could not get it working and I was told they would be back @ 9am to work on it again after putting no less than 6 dishes on my house 4 switches and putting numerous holes in my $230,000 house and spending 6 more hours they had it working. for about 1 hour cussing and screaming they said that was all they new to do and they would send there boss out at 10 am to see if he could get it working. at 4pm the boss showed up he ripped all the cabled out from my TV and re did every thing over again he could not get it to work. either ,Now I have 4 techs from that company in my house with attitudes smoking in my house and helping them selves to what ever the wonted to drink and asking me about how to program smart cards to get cable for free Well I own a computer company and some were down the line I guess they thought I new how to do it.
I told them it was illegal and besides I don't no how to do it and wouldn't even if I did. I pay for my service and for $100.00 a month it wouldn't be worth my while. but insisted I should try to do it and they would buy them from me. I make $147.000 a year and didn't need to be hassled like that THAT WAS JUST WRONG. but getting back on track Mike the Boss told on of the techs to get a new box from the truck and try it sure enough it worked 7pm 4hr later. Now comes the party that sent me over the edge Mike told me that the Guys must have hooked the box up wrong and burnt it out but would call dish to find out what he could do. He told me while your rep was on the phone for $50.00 he
could do a receiver swap at this point I figured for $50.00 and to get them out of my home I would do it. I gave the lady my CC info over the phone and then got disconnected never got a confirm Number or any thing well the Boss went off because he had to call Dish again and wait on hold ECT.Ect when he got the next rep on the phone they told him they could still do the swap but need to ship it to me even though the one he brought into my house had been activated and was working fine at this point I threw all 4 of them out of my house and told them not to come back.
Now I don't no what is going on here but you have one unsatisfied customer
I need help I thought I would take a chance and write to you before I take legal action.
And by the way I turned on my TV that worked this morning and now nothing is working Thousands of dollars later and 3 day off from work I have rabbit ears on my TV
This has to get straighten out with some competent people.
If any body can tell me who to contact please let me no..
I told them it was illegal and besides I don't no how to do it and wouldn't even if I did. I pay for my service and for $100.00 a month it wouldn't be worth my while. but insisted I should try to do it and they would buy them from me. I make $147.000 a year and didn't need to be hassled like that THAT WAS JUST WRONG. but getting back on track Mike the Boss told on of the techs to get a new box from the truck and try it sure enough it worked 7pm 4hr later. Now comes the party that sent me over the edge Mike told me that the Guys must have hooked the box up wrong and burnt it out but would call dish to find out what he could do. He told me while your rep was on the phone for $50.00 he
could do a receiver swap at this point I figured for $50.00 and to get them out of my home I would do it. I gave the lady my CC info over the phone and then got disconnected never got a confirm Number or any thing well the Boss went off because he had to call Dish again and wait on hold ECT.Ect when he got the next rep on the phone they told him they could still do the swap but need to ship it to me even though the one he brought into my house had been activated and was working fine at this point I threw all 4 of them out of my house and told them not to come back.
Now I don't no what is going on here but you have one unsatisfied customer
I need help I thought I would take a chance and write to you before I take legal action.
And by the way I turned on my TV that worked this morning and now nothing is working Thousands of dollars later and 3 day off from work I have rabbit ears on my TV
This has to get straighten out with some competent people.
If any body can tell me who to contact please let me no..
.
