No need to purchase new equipment to get the new smartcard to continue using your prepaid system.
Last monday at midnight I wrote up a long email about all the prepaid problems I was having. At 9am mountain time monday morning they began to act on all the problems and over the last week I have been working with a fellow at dish who reports directly to one of the founders of the company. The top people at the company were not aware of all these problems until I sent all of them a "corporate carpet email" After that they called me back almost immediatly when they opened monday morning and the ball started rolling.
They sent me a smartcard already and I have already done the prepaid smartcard swap, there were lots of kinks in their process that hopefully they have now worked out.
I believe I was the first prepaid swap according to prepaid customer service and they had to get IT and engineering involved to update everthing in multiple data bases, dish authorization data base to move your days to the new G3, the prepaid database to keep track that your R# is now remarried with with new S#, etc. It was pretty impressive how much was involved, eventually they got it all worked out when they realized that they needed to add my zip code to the new smartcard activation info, As you all remember a zip is required when you activate prepaid boxes.
Based on your programming if you have a 2 weeks till expiration popup message on your screen telling you to replace your smartcard (not the same as your PIN days info) by a specific date you need to call to request one through the prepaid number, not the one on the onscreen msg. To get your new smart card please contact the prepaid support phone number by immediatly pressing 0 when it starts up instead of options 1-4, and then ask for a card exchange agent when you get someone on the line, then tell them you need to sign up for the dishnow prepaid smartcard swap, they should take your R# and S#, your name, what ever address you want to give them to send it to if you are an RVer, and a phone number and email in case there is a problem processing your new card, They should also inform you that you will receive a new $40 dishnow pin along with the new G3 smartcard for your trouble. If they don't mention it to them. Once you get your new smartcard there is another process to follow which is also complicated so that is why they give you the free $40.00 pin. The instructions that come with your new smartcard are kind of confusing because it lists your R# and your old S# on the sheet of paper but not your new S# so you should hand write it below the other numbers on the instructions, you can find it on the back of your card it should start with S19 or something like that.
One of my major problems has also now been resolved as of this afternoon, they now have all the internationals prepaids in the guide @ 118 and working if you are an international sub who was previously stuck on 61.5 or 148. The internationals are leaving 61.5 and 148 soon so now you will have to get them from 118. Video quality of TV Globo (channels 596 or 814) @ 118 is much better than it was @ 61.5, does not look overcompressed, and the transponder quality for TV Globo @ 118 is 109% instead of 52% @ 148. I guess I wont need my sub anymore to TV Globo from DirecTVworld direct.
I still have a few other issues that I need to work out with them next week like missing authorizations or guide channels in different prepaid packages but at least now I can feel sure that I can still receive my current programming that I prepay for and that prepaid internationals are going to live on @ 118.
Last monday at midnight I wrote up a long email about all the prepaid problems I was having. At 9am mountain time monday morning they began to act on all the problems and over the last week I have been working with a fellow at dish who reports directly to one of the founders of the company. The top people at the company were not aware of all these problems until I sent all of them a "corporate carpet email" After that they called me back almost immediatly when they opened monday morning and the ball started rolling.
They sent me a smartcard already and I have already done the prepaid smartcard swap, there were lots of kinks in their process that hopefully they have now worked out.
I believe I was the first prepaid swap according to prepaid customer service and they had to get IT and engineering involved to update everthing in multiple data bases, dish authorization data base to move your days to the new G3, the prepaid database to keep track that your R# is now remarried with with new S#, etc. It was pretty impressive how much was involved, eventually they got it all worked out when they realized that they needed to add my zip code to the new smartcard activation info, As you all remember a zip is required when you activate prepaid boxes.
Based on your programming if you have a 2 weeks till expiration popup message on your screen telling you to replace your smartcard (not the same as your PIN days info) by a specific date you need to call to request one through the prepaid number, not the one on the onscreen msg. To get your new smart card please contact the prepaid support phone number by immediatly pressing 0 when it starts up instead of options 1-4, and then ask for a card exchange agent when you get someone on the line, then tell them you need to sign up for the dishnow prepaid smartcard swap, they should take your R# and S#, your name, what ever address you want to give them to send it to if you are an RVer, and a phone number and email in case there is a problem processing your new card, They should also inform you that you will receive a new $40 dishnow pin along with the new G3 smartcard for your trouble. If they don't mention it to them. Once you get your new smartcard there is another process to follow which is also complicated so that is why they give you the free $40.00 pin. The instructions that come with your new smartcard are kind of confusing because it lists your R# and your old S# on the sheet of paper but not your new S# so you should hand write it below the other numbers on the instructions, you can find it on the back of your card it should start with S19 or something like that.
One of my major problems has also now been resolved as of this afternoon, they now have all the internationals prepaids in the guide @ 118 and working if you are an international sub who was previously stuck on 61.5 or 148. The internationals are leaving 61.5 and 148 soon so now you will have to get them from 118. Video quality of TV Globo (channels 596 or 814) @ 118 is much better than it was @ 61.5, does not look overcompressed, and the transponder quality for TV Globo @ 118 is 109% instead of 52% @ 148. I guess I wont need my sub anymore to TV Globo from DirecTVworld direct.
I still have a few other issues that I need to work out with them next week like missing authorizations or guide channels in different prepaid packages but at least now I can feel sure that I can still receive my current programming that I prepay for and that prepaid internationals are going to live on @ 118.
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