Dish Network Protection Plan

G

Greg99

Thread Starter
New Member
Nov 12, 2011
1
0
NY
I've had Dish now for 11 months, I noticed the $6.00 Protection Plan charge in June, called them and told to take it off (I'm paying for a warranty on there equipment -no way) the Nov bill came and again there charging for the Protection Plan. I called customer service and it was like talking to a piece of broccoli. There customer service is just bad. Greg
 
M

MaryB@SlingTV

SatelliteGuys Pro
Dec 29, 2010
1,251
12
Colorado
Hi Greg and :welcome to Sat Guys. I am a CSR with DISH Network and I apologize that your Protection Plan was not removed as you had requested. If you would please PM me your account information (Account# or phone#), the name on the account, and the 4 digit security code, I will get this issue resolved for you. Thank you!
 
MikeD-C05

MikeD-C05

Pub Member / Supporter
Pub Member / Supporter
Nov 25, 2003
26,278
16,296
Nederland , Texas
I've had Dish now for 11 months, I noticed the $6.00 Protection Plan charge in June, called them and told to take it off (I'm paying for a warranty on there equipment -no way) the Nov bill came and again there charging for the Protection Plan. I called customer service and it was like talking to a piece of broccoli. There customer service is just bad. Greg


The best customer service that minimum wages can buy. ;)
 
navychop

navychop

Member of the Month - July 2014!
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Jul 20, 2005
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Northern VA
As far as the plan goes- it covers service calls, too. Obviously it has value to some of us, as I am not the only one that pays for it.

Remember, you pay for repairs on a car you lease.
 
K

klang

SatelliteGuys Master
Pub Member / Supporter
Lifetime Supporter
Nov 4, 2003
6,842
3,544
Colorado Springs, CO
It is worth it to me for replacement coverage on purchased receivers. I've bought two 612's and each has been replaced once after a hard drive failure.
 
J

Jhon69

SatelliteGuys Pro
Mar 19, 2006
3,472
91
Central San Joaquin Valley,CA.
Yes I have had Dish Network's Protection Plan from day1 with Dish Network because it covers so many things other than service calls for $15.(otherwise it's $95.).It also covers power surges, dish realignments,remote controls ect.I sleep alot better knowing my whole Dish Network system is covered,but then to each their own.:)


You can see all it covers here:

http://www.dishnetwork.com/downloads/legal/serviceplan.pdf ;)
 
C

chg

Pub Member / Supporter
Lifetime Supporter
Jan 9, 2006
142
2
I recently added the protection plan to my account. As it let me replace my owned, out of warranty 922.
 
jbrelish

jbrelish

SatelliteGuys Pro
Dec 5, 2010
281
25
NE Pennsylvania
Yes I have had Dish Network's Protection Plan from day1 with Dish Network because it covers so many things other than service calls for $15.(otherwise it's $95.).It also covers power surges, dish realignments,remote controls ect.I sleep alot better knowing my whole Dish Network system is covered,but then to each their own.:)




You can see all it covers here:

http://www.dishnetwork.com/downloads/legal/serviceplan.pdf ;)

Just read the plan coverage and I am a bit concerned. Basically if a terrorist comes in and blows up my receiver it is not covered.
 
Scherrman

Scherrman

SatelliteGuys Master
Supporting Founder
Mar 14, 2008
15,555
9,929
Eastern Iowa
Dish does seem to cover about anything with that plan. As a retailer we do not. Dish will cover a service call when the customer has their TV on the wrong input or when a customer moves their receiver to the other side of the room and can't get it to work. These are not warranty issues and we charge a full service call for them.
 
KAB

KAB

SatelliteGuys Master
Pub Member / Supporter
Lifetime Supporter
Sep 20, 2005
20,680
4,012
Fishers, IN
Just read the plan coverage and I am a bit concerned. Basically if a terrorist comes in and blows up my receiver it is not covered.
Well that's one hell of an oversight on Dish's part. Screw the plan!
 
FearTheVoices

FearTheVoices

SatelliteGuys Family
Feb 10, 2012
87
14
NH
I came in here today to look up if the proetection plan is worth it... I was just told by a tech in the chat that i could remove the protection plan to save cost(i was complaining about my bill going up) He basically said if anything goes wrong with the hopper or joey, just add the protection plan that day and then call. So i have had a protection plan i have not needed now for 5yrs almost...

I am saving the transcript though in case dish gives me any flac for it.
 
dtro77

dtro77

On Vacation
Feb 10, 2012
701
1
Poconos PA
As far as the plan goes- it covers service calls, too. Obviously it has value to some of us, as I am not the only one that pays for it.

Remember, you pay for repairs on a car you lease.
Really? Wear and Tear maybe, you know Leased cars have Bumper to Bumper warrantys right.
Also some the monthly payment also goes toward the principal, Not the case with Satellite tv equipment.

I don't know of anyone who is allowed to lease a used car.
 

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