Dish Programming Changes (Effective August 1st)

N

nitstalker

SatelliteGuys Pro
Mar 9, 2004
296
0
No begging needed from me... used the chat saved $120! :) Took all of 1 minute.. (And I was ready for a fight lol)

Please wait while we find a representative to assist you...
You have been connected to (23-12-3) Brad T..
(23-12-3) Brad T.: Thank you for chatting with DISH Network, the leader in HD and DVR services. This is Brad T, Operator ID V6H. I will be happy to assist you today with any questions or concerns. Please allow 1-2 minutes for me to access your account and review the information you have already provided.
(23-12-3) Brad T.: Thank you.
(23-12-3) Brad T.: I show your needing help with the new HD Gold with Platinum HD package.
(23-12-3) Brad T.: I'd be glad to help you with that today.
Stephen King: Yes I see that now you have combined the HD and Platinum packages together so I would only have to pay $10 instead of $20
(23-12-3) Brad T.: I can certainly assist you with that today.
Stephen King: ok
(23-12-3) Brad T.: Would you like to make to make that change then?
Stephen King: sure
(23-12-3) Brad T.: All right one moment please.
(23-12-3) Brad T.: I went ahead and made that change for you effective today. You will show this reflecting on your next billing statement. You will also have some prorated credits on your next bill for the old package.
(23-12-3) Brad T.: Is there anything else that I can assist you with?
Stephen King: that is all, thank you!
(23-12-3) Brad T.: I'm glad that we were able to assist you with your issue today Mr. King. You can use tech.dishnetwork.com to troubleshoot your equipment. I hope that you are as excited as we are about your continuing service with us and hope you enjoy the lowest all-digital programming in America! Thank you for chatting with Dish Network, and have a great day!
Thank you for visiting Dish Network. You may now close this window.
Your session has ended. You may now close this window.
 
hclarkjr

hclarkjr

SatelliteGuys Pro
Mar 6, 2009
161
0
PA
i just went to dish site and was able to get on but it was kind of slow today. i am sure it is getting hammered with all the changes and such going on
 
S

shortspark

SatelliteGuys Pro
Aug 11, 2007
330
85
texas
Well, I went ahead and went on the Dish chat. I have AEP, Gold and Platnium and my bill from 7/28-8/27 shows $10 still being charged for Platnium. The rep on the chat line was very nice and said she would waive the Platnium so that saves ten bucks a month. I have always subscribed to HBO and Showtime and she also gave me three months free HBO and Showtime and I did not even ask!
 
Lord_Vader

Lord_Vader

SatelliteGuys Pro
Aug 17, 2007
755
0
Richmond, VA
Ok, so I am still confused. Sorry.

I have...

57.99 DishDVR Advantage Classic Silver 200
-10.00 DishDVR Advantage Adjustment ( I think this when I complained about the total price)
10.00 Classic Gold 250 ( gold bonus pack? )
10.00 Platinum HD
5.99 DHPP
0.00 TV2 Connection
0.00 Duo Receiver
12.00 DVR Receiver ( my 2nd DVR )
---------
95.98

-3.00 DishDVR Advantage Credit - Adjustment
3.59 State / Local Tax

And even though I am on autopay, I somehow carry a 10.39 balance month to month. :eek:

If I go to the new "gold with dvr" package, will it wash or will I save $10 / mo? Also, will I loose any current credits ( either the -3 or the -10 )?

TIA
 
Lord_Vader

Lord_Vader

SatelliteGuys Pro
Aug 17, 2007
755
0
Richmond, VA
Ok, so I am still confused. Sorry.

I have...

57.99 DishDVR Advantage Classic Silver 200
-10.00 DishDVR Advantage Adjustment ( I think this when I complained about the total price)
10.00 Classic Gold 250 ( gold bonus pack? )
10.00 Platinum HD
5.99 DHPP
0.00 TV2 Connection
0.00 Duo Receiver
12.00 DVR Receiver ( my 2nd DVR )
---------
95.98

-3.00 DishDVR Advantage Credit - Adjustment
3.59 State / Local Tax

And even though I am on autopay, I somehow carry a 10.39 balance month to month. :eek:

If I go to the new "gold with dvr" package, will it wash or will I save $10 / mo? Also, will I loose any current credits ( either the -3 or the -10 )?

TIA

So I tried my luck w/chat. They said my bill would go down $10/month and no other changes. We'll see. :confused:
 
PHXHoward

PHXHoward

SatelliteGuys Pro
Feb 28, 2009
729
221
PHX
Ok, so I am still confused. Sorry.

I have...

57.99 DishDVR Advantage Classic Silver 200
-10.00 DishDVR Advantage Adjustment ( I think this when I complained about the total price)
10.00 Classic Gold 250 ( gold bonus pack? )
10.00 Platinum HD
5.99 DHPP
0.00 TV2 Connection
0.00 Duo Receiver
12.00 DVR Receiver ( my 2nd DVR )
---------
95.98

-3.00 DishDVR Advantage Credit - Adjustment
3.59 State / Local Tax

And even though I am on autopay, I somehow carry a 10.39 balance month to month. :eek:

If I go to the new "gold with dvr" package, will it wash or will I save $10 / mo? Also, will I loose any current credits ( either the -3 or the -10 )?

TIA

You don't have any movie channel premiums so your bill should go down $10.
 
S

sjannenga

Member
Aug 3, 2009
8
0
Michigan
Platinum hd

We are new subscribers to dish network (installer comes Saturday)
We ordered the classic bronze 100 hd. What new channels would the platinum get me. I thought is only gave you hd in channels you already have.
 
J

Jerryinvirginia

SatelliteGuys Pro
May 16, 2005
556
0
We are new subscribers to dish network (installer comes Saturday)
We ordered the classic bronze 100 hd. What new channels would the platinum get me. I thought is only gave you hd in channels you already have.

The most recent word from Dish says the Platinum HD pack is to be absorbed in all levels of Classic packs. Haven't received any change notice that alters this move.
 
SandFarmer

SandFarmer

SatelliteGuys Pro
Pub Member / Supporter
Mar 21, 2009
1,367
626
The Beach.
When I try to go to the HD programming page it just goes through the loading thing and it never displays a page that you can read.
It sure looks as though Dish is getting hit very hard on their HD page.
I get a different variation of the page with every different browser I use. They are starting to use tech specific widgets, that have long since been found to cause problems. This will only cause them grief. BUT since they just started using them and their developers are cashing in on it, other than doing the right thing and telling them that simple is better, it will not be overload, but incompatibility that is causing problems.
 
TNGTony

TNGTony

Unashamed Bengal Fan
Sep 7, 2003
10,019
804
Cincinnati, Ohio, USA
Platinum consists of channels that do not have standard definition counterparts on Dish plus two sports talk channels that do have SD counterparts but are not part of any "classic/HD" combo.

HDNet Movies
MGM Movies
Crime & Investigation
Logo (No actual HD content on this channel yet)
Fashion TV
World Fishing Network
NBA Network HD
NHL Network HD
------[EDIT]
Universal HD
MavHD
BETJ-HD (no actual HD content on this channel yet)
-----[/EDIT]

I think that's it.

See ya
Tony
 
J

Jerryinvirginia

SatelliteGuys Pro
May 16, 2005
556
0
Platinum consists of channels that do not have standard definition counterparts on Dish plus two sports talk channels that do have SD counterparts but are not part of any "classic/HD" combo.

HDNet Movies
MGM Movies
Crime & Investigation
Logo
Fashion TV
World Fishing Network
NBA Network HD
NHL Network HD

I think that's it.

See ya
Tony

Add MAV & Universal HD
 
Paradox-SJ

Paradox-SJ

SatelliteGuys Pro
Nov 20, 2003
1,636
2
San Jose, California
I didn’t have the Plat HD pack...so I went on to chat in in a matter of min they added it. Done and DONE.

In the opening window i told them their website says the Plat HD PAK is now included with all HD packages and that i would like them to add it to my account. The following chat took less that 5 min.

You have been connected to (03) Jeremy K..
(03) Jeremy K.: Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
Paradox-sj: Okay and thank you.
(03) Jeremy K.: Your patience is greatly appreciated.
(03) Jeremy K.: For account security purposes, can I please verify the full name and address with zip code that is on the account?
Paradox-sj Name: ***********
Paradox-sj: Address: **************
(03) Jeremy K.: Thank you for verifying.
(03) Jeremy K.: Hello I've added the Platinum HD free with the SilverHD on your account.
Paradox-sj: Thank you JK...have a lovely day!! :)
(03) Jeremy K.: Your monthly rate remains same which is $67.99 plus taxes.
(03) Jeremy K.: Have I answered everything to your satisfaction?
Paradox-sj: Yes
(03) Jeremy K.: I see you have a High Definition Duo DVR (Model VIP 622) receiver where you can watch different channels on both the TV's for the price of one. This is the best advanced receivers available to watch the HD channels on HD TV. It also has a DVR functionality where you can watch one program and record another program at the same time. This receiver can record up to 200 hours of standard-definition or up to 30 hours of high-definition programming.
(03) Jeremy K.: I'm glad we were able to take care of that for you. Thank you for being a DISH Network customer, have a great day.
Thank you for visiting Dish Network. You may now close this window.
Your session has ended. You may now close this window
 
R

ryans80

Well-Known SatelliteGuys Member
Oct 31, 2008
25
0
Just got off chat with dish adding platinum went without a hitch. I had classic silver with hd already.


Please wait while we find a representative to assist you...
You have been connected to (03) Shaun C..
(03) Shaun C.: Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
(03) Shaun C.: Your patience is greatly appreciated.
(03) Shaun C.: Hello Mark.
Mark: Hello
(03) Shaun C.: Thank you.
(03) Shaun C.: You can get Platinum HD at no additional cost.
(03) Shaun C.: If you wish I can add this to your account.
Mark : Sounds Good can you add it for me would be great
(03) Shaun C.: Sure, I will.
(03) Shaun C.: I have added Platinum HD package to your account. You can see the changes with in 5 minutes from now.
Mark : Thank You
(03) Shaun C.: As mentioned earlier your monthly bill remains the same even after the changes.
(03) Shaun C.: You're very welcome.
(03) Shaun C.: You are all set. Have I handled everything to your satisfaction?
Mark : Yes thank you
Mark : Bye
spacer.gif
 
P

pendragon

SatelliteGuys Pro
Oct 13, 2008
1,100
63
Not everyone has success. We have Classic Gold 250 + GoldHD + Platinum. I tried to get the chat CSR to remove the Platinum charge and he insisted this was only for new subs. I pointed out that I found nothing on the Dish website to this effect and asked for a link. He couldn't find anything to back up his claim, but wouldn't make the change no matter what I suggested or pleaded about new vs. existing subs. Oh well, I guess I'll play roulette again later.
 
P

pendragon

SatelliteGuys Pro
Oct 13, 2008
1,100
63
Increase your odds and use the method Scott outlined:

Call in, drop your HD add-on.
Call back in again, and add HD.

Tried calling this time and got the same routine about new HD subscriptions. So per your advice I asked if I removed HD and then added it back, whether I would get the Platinum charge removed. The CSR tried it and it worked. Thanks!
 
KAB

KAB

SatelliteGuys Master
Pub Member / Supporter
Lifetime Supporter
Sep 20, 2005
20,682
4,013
Fishers, IN
Unfortunately, and this IS NOT applicable to Dish more than any company's CSRs, in that some individual(s) can't be trained. Yesterday, a loyalty rep agreed to my requests, but I said I would have to think about it. She made the notes on my account. Called back and got a loyalty rep who said NO. I could tell she had "limitations". Called again, got a GREAT lady name Starr, and all was well. You just have to persevere.
 
P

PrairieDog

SatelliteGuys Family
Mar 23, 2008
53
0
Colorado USA
I just called. I have Bronze 100 with HD. The rep said I can have the Platinum at no additional charge. She added them on the spot and confirmed my monthly rate. She then offered me HBO & Showtime free for 3 months. Took that too, and made a note to cancel those on Nov. 3. Not bad to get a whole slew of HD channels for no more money!
 
Scott Greczkowski

Scott Greczkowski

Thread Starter
Welcome HOME to SatelliteGuys!
Staff member
HERE TO HELP YOU!
Sep 7, 2003
100,380
19,243
Newington, CT
Hmm interesting...

Dish just removed the Platinum HD package and any mention of it from their website.
 
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