Dish Programming Changes (Effective August 1st)
- Thread starter Scott Greczkowski
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Stargate, Spartacus, Bullitt, Ferris Bueller's Day Off, A Fistful of Dollars, For a Few Dollars More, The Natural , Lawrence of Arabia, Field of Dreams, American Graffiti, Blazing Saddles, A Nightmare On Elm Street ... only place to see them in HD...nothing special
---HDNet movies has movies that play the BEFORE they're released to the theaters too. This was the only channel I really missed when I dropped Platinum last year.MGM Movies is also pretty good, but I find their movies, in general, to be second-rate.
See ya
Tony
They must have the same guy counting your amount due that does the count of HD channels.
Why does Dish screw up every opportunity to act like a world class company with its customers? Scott, do you have any contacts to verify what is going on?
Funny...on mine it is. I even cleared the cache.Nope its not.
Also of interest is that it isn't even showing Platinum available for a charge for existing customers. This company just cannot get its act together. C'mon Charlie...maybe it's time for yet another CMO to straighten up that marketing group.
I am hearing my official contacts are mad at me at the moment.
They should be mad at themselves, they are the ones who screwed up their website, it wasn't me. I just saw the words they had on their website and reported on them. It was Dish Networks screwup.
SatelliteGuys has always been first and foremost about the consumer. And if I can find legal ways for people to save money or get more from their satellite service then I will report it.
I don't work for Dish Network, I work for you guys.
BTW I tried updating my MultiChannel column from today to note that they updated their website and I can't get in to make the changes. I have been trying for the last two hours now.
There appear to be two different versions of the same page.
No text at the bottom on this link
Text at the bottom of this link
I am bundled with Embarq telephone. Called CSR today and told her as a Classic 250 with gold hd customer, I was supposed to get what was known as platinum hd added at no charge. She said you are absolutely correct and I had it in 15 seconds.
Scott, it is greatly appreciated. It is not your fault Dish screws up. However, they should have stuck with it as is. I am constantly amazed at this company's inept behavior. Funny thing is they even have their CSRs handing it out, as evidenced by my experience. They obviously didn't think it through before rolling it out.
Again I say rhetorically speaking, "Unbelievable!" What can they possibly be mad about? Publishing and discussing and trying to figure out what the Dish press release actually meant? For suggesting the drop and add ploy?
I would guess that what you interpret as "mad" is actually embarrassment. Your contacts should be embarrassed when it becomes plain that they are as clueless as the rest of us, even after Aug 1 has come and gone and thousands of existing customers (including myself) got the channels formerly known as Platinum HD for free.
Here is the thing... I KNEW THIS WAS GOING TO HAPPEN and I tried to warn them. I even wrote about it in my July 17th MultiChannel Column.
Yet with all that it still happned and it was worse then what I wrote.
HOW CAN THIS HAPPEN? This is a Fortune 500 company!
Charlie if you want me to consult for you, you have my number...
Yet with all that it still happned and it was worse then what I wrote.
HOW CAN THIS HAPPEN? This is a Fortune 500 company!
Charlie if you want me to consult for you, you have my number...
I would guess the chain of command is fuzzy in the middle, with multiple mid-level mis-managers who can countermand each other. There needs to be some form of binding arbitration from the next management level above the squabbling parties, in order to impose one final, consistent, decision.
Sadly, the inept managers will find some low level employee to blame and show them the door.
Hmmmmmm..... interesting things going on. Glad I got in when I did. I hope my dad took my advice before they change their minds completely.
S~
S~
It would be real nice if a company could know what its marketing plan is going to be BEFORE they announce their plans. And it would only make sense for said company to figure out details BEFORE the date of the new promotion.
The more complicated the offer, the more you are going to piss off a good portion of your customer base.
See ya
Tony
The more complicated the offer, the more you are going to piss off a good portion of your customer base.
See ya
Tony
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