Dish receiver kaput after elec company shuts down then turns power back on for city power upgrade

[Gaze]

The local electric utility company shut off power to my dad's neighborhood for about 10hrs as part of their big system upgrade project. When they turned power back on, despite being on a power strip with supposed spike protection, his Dish receiver no longer works. No lights/signal, nothing.

His receiver is a very basic VIP211K model. No DVR. He's renting the box from Dish monthly.

Posting this to ask about the easiest procedure for getting this replaced, or possibly if there's a reset of some sort can try to get the box working again. Thanks.

 

[cpdretired]

Try unplugging it for a few minutes. Then plug it back in. Let us know if this works.

 

[pattykay]

Try unplugging it for a few minutes. Then plug it back in. Let us know if this works.

Before you plug it back in, check the prongs of the plug to see if they have been scorched by a power surge. If you see black crud on the prongs, try scraping it off. That may help.

 

[lakebum431]

If it doesn't come back after the above procedure, just call dish. They will replace it. Depending on how long he has been with them, they may even do it for free.

 

[pattykay]

Yes, even if you do get the receiver to come back to life, usually receivers that have started having this problem do not last very long before they die completely. A replacement may be your best option.

 

[darrengs]

Bypass the power strip and go directly into the wall.

 

[comfortably_numb]

This is why I run all my receivers and PC’s on UPS

 

[fmj77]

This is why I run all my receivers and PC’s on UPS

I've had UPSs get fried too.

 

[comfortably_numb]

I've had UPSs get fried too.

Can't sat that's ever happened to me, either at home or at work, but it is an additional line of defense between the incoming power supply and your stuff.

 

[JSheridan]

Can't sat that's ever happened to me, either at home or at work, but it is an additional line of defense between the incoming power supply and your stuff.

I've got 4 APC UPS's right here in my office and they've been protecting things for years. Years ago we had a major power problem and the one of the UPS's failed but everything that was connected to it was fine.

 

[Peter Parker]

I've got 4 APC UPS's right here in my office and they've been protecting things for years. Years ago we had a major power problem and the one of the UPS's failed but everything that was connected to it was fine.

On two separate occasions lightning hit a tree in my backyard. In the first situation I lost some electronics. In the second several surge protectors anda UPS gave their lives to save whatever was connected to them. The tree is gone now but I still swear by power protection.

 

[Cheddar_Head]

I've got 4 APC UPS's right here in my office and they've been protecting things for years. Years ago we had a major power problem and the one of the UPS's failed but everything that was connected to it was fine.

If those UPS are over 3 yrs old it's a good bet that the batteries won't hold much charge. They are easy to replace. You might want to test them to be sure they will hold a charge.

 

[JSheridan]

If those UPS are over 3 yrs old it's a good bet that the batteries won't hold much charge. They are easy to replace. You might want to test them to be sure they will hold a charge.

Really? UPS's have batteries?

Don't worry, our UPS's have had regular battery replacements.

 

[navychop]

UPSes generally warn you of failing batteries. If yours doesn’t, put a pry bar on that wallet and buy a good one.

 

[comfortably_numb]

If you have a "Batteries Plus" near you, they can usually get you the batteries for about $20.

 

[Cheddar_Head]

UPSes generally warn you of failing batteries. If yours doesn’t, put a pry bar on that wallet and buy a good one.

Consumer level UPS's aren't usually very good at warning about the battery until it is completely gone.

I use the following in my setup, which one to consider good?
-- APC rack-mount
-- APC tower
-- Tripp-lite tower

Stopped using CyberPower after a couple of premature failures.

 

[Gaze]

Thanks for the replies guys.
I tried all the suggestions above, but this thing seems completely dead in the water. The prongs on the plug look fine (no sign of being burnt).

I'll contact Dish and ask for replacement. Was hoping there is a fuse or magic reset button hidden in the box somewhere.

 

[KAB]

Thanks for the replies guys.
I tried all the suggestions above, but this thing seems completely dead in the water. The prongs on the plug look fine (no sign of being burnt).

I'll contact Dish and ask for replacement. Was hoping there is a fuse or magic reset button hidden in the box somewhere.

Wow, the fuse replacement comment takes me back to the 60/70's. We used to keep buss fuses around for our receivers. Thanks for the trip back in time!

 

[Gaze]

Wow, the fuse replacement comment takes me back to the 60/70's. We used to keep buss fuses around for our receivers. Thanks for the trip back in time!

hah
you're welcome

btw, how does one sign up for the protection plan? via the website I couldn't locate it.

 

[Claude Greiner]

Thanks for the replies guys.
I tried all the suggestions above, but this thing seems completely dead in the water. The prongs on the plug look fine (no sign of being burnt).

I'll contact Dish and ask for replacement. Was hoping there is a fuse or magic reset button hidden in the box somewhere.

There is a fuse under the cover. You need a screw driver to take the cover off