What a joke...I have had a 622 for about 1 year now and last month the tv2 output goes bad and so I know that I need a new box. I've only been a dish customer for about 1 year and have been a cable customer most of my life...so far I've liked the dish...but their so called repair/service/home protection plan in my eyes is a complete joke. I KNEW that it was a hardware failure...I knew this by taking out all the wiring and just doing it with the 2nd tv next to the box...also did it by air and got nothing so obviously it was all the box. Dish, however, doesn't have something where you can just swap out the box. Instead a service guy comes and does everything I did and then says, yup guess you need a new box. That goes off without a hitch, I get the new box, it works fine. I get my bill today and see a 29 dollar service charge on my account. I'm like WHAT?!??!!? I was never told that I'd be charged this and was VERY upset about this charge I was untold about. I'm sure many of yyou will say, its in yoour contract blah blah blah.....but when this is NEVER a charge at cable this is a complete surprise...so I guess my question is...WHY does dish do this yet cable doesnt' have to. This MAY be the reason we go back to cable from DISH...we've liked dish, but if ANYTHING goes wrong they seem to charge you...oh and their argument was, it should be 49.99 so you're getting a deal by having the DHPP. Am I nuts???