DISH

[Josephine]

Why does DISH give me a message "router not detected?" I have a Netgear nighthawk router, and my internet works fine for my work and home computers and phones. I just cannot get the premium channels to work. Any suggestions? Thank you in advance.

 

[Bobby]

Have you set up the network on your DISH receiver? Which receiver do you have?

 

[Josephine]

Have you set up the network on your DISH receiver? Which receiver do you have?

I did up my network and the receiver we have is HOPPER

 

[Josephine]

I did set up my network and the receiver is HOPPER

 

[Bobby]

You might try to reset the network. Home 3 times, Network, Reset Network.

 

[Josephine]

You might try to reset the network. Home 3 times, Network, Reset Network.

 

[Josephine]

I did reset the network and it said it was successful configuration

 

[Josephine]

Still, router is not detected. There has to be a step missing.

 

[Bobby]

Did that fix your issue? What premium channels are you trying to access?

 

[Bobby]

I see it didn't fix your issue. You might try to unplug the Hopper for 30 seconds and then plug it back in and let it reboot.

 

[Bobby]

Also reboot the router.

 

[MikeD-C05]

Yes, both the router and the modem need to be rebooted. I did that from time to time when I had DISH before.

 

[Josephine]

Did that fix your issue? What premium channels are you trying to access?

No, I keep trying to figure out what step is missing

 

[Josephine]

No, I keep trying to figure out what step is missing

We have trying to access Netflix, with no result

 

[Josephine]

Have you set up the network on your DISH receiver? Which receiver do you have?

Yes, the network was set up to the Dish receiver, the hopper, then we started having problems with the message "router not detected"

 

[HipKat]

Yes, the network was set up to the Dish receiver, the hopper, then we started having problems with the message "router not detected"

Obviously, there's an issue with the Hopper's Network Card.

 

[KAB]

Obviously, there's an issue with the Hopper's Network Card.

He should call for a tech visit.

 

[brownover]

I had that problem once. Turned out to be an internet signal booster. The signal from the router and the signal from the booster confused the receiver.

 

[HipKat]

I had that problem once. Turned out to be an internet signal booster. The signal from the router and the signal from the booster confused the receiver.

That’s a good point that I forgot about, if the hopper is connected to a Wi-Fi extender, it will cause the kind of issues that the op is seeing