Sorry Dish but I won't let this one die until you remove the false advertisement you have on your web site.
I sent an email to CEO and this is what I got:
Thank you for your email and bringing your concern to our attention.
HD Theater (Channel 5333) is available in the Latino Max HD Ultimate package. You currently subscribe to Latino Max Essential HD package. This is why the programming does not appear in your guide. If you would like to receive HD Theater (Channel 5333) you would have to upgrade to the Latino Max Ultimate HD package. This package is $20 per month compared to the $10 per month you pay for the Latino Max Essential HD package. HD Theater (Channel 5333) is not to be confused with Discovery HD (Channel 5330). We thank you for your patience in this matter and DISH network appreciates your business.
I apologize for any inconvenience that this may have caused you and please feel free to contact me if you have any further questions.
This is my response:
Just so you know, channel 5333 is not on the guide. Not on the All channels guide, not on the All HD channels guide, not on the Dish Latino HD guide. Even if it wasn't included, it will at least be in red in the guide.
Thank you,
This is his response:
My apologies for any confusion. Channel 5333 is only available for customers in Hawaii, Alaska, Puerto Rico, and the US Virgin Islands. This channel is on a spot beam that only reaches these specific regions. The HD Theater that is available in the Ultimate package is found at channel 364. I understand your concern in regards to the channel showing as available in the essential package via the websites that you have provided and I will forward that information to the proper department.
Please let me know if you need any further information.
My response:
Well, I asked people in Puerto Rico if they could see channel 5333 in any of the guides and the answer was NO. Doesn't make any sense to me that all the Dish Latino HD channels are in the 5300 range but just this one will be on channel 364 which is just a mapdown to channel 9421. Channel 9421 and 5333 (also a mapdown) both come from satellite 110 transponder 13 which is a conus transponder.
Just so you know the Alaska and Hawaii HD package is in the 55xx range not the 53xx range.
His response:
Please allow me to research this further for I am receiving mixed information regarding this channel at this time. Our internal system shows that HD Theater is not available in the Latino Essential HD package. I will follow up with you as soon as there is more info available. Thank you for your patience.
So even the almighty CEO group has no clue as to what their packages include. It's very sad to see this company be so disorganized.
BTW, this is what the List has for channel 5333.
5333 HDTHR MPEG4 HD 110?W 13 8PSK (2/3) ConUS beam Available