Jimbos said:
Nice response crunkrock,
It's attitudes like yours that cause people to change services..
If D* wants to keep thier subs happy they WILL go out of thier way to help the subs
yeah within policys, trust me. im not getting a bad quality score by giving you credit that wasnt nessicary
Jimbos said:
There are a lot of you CSr's that are down right rude, there are also plenty of you that do NOT know what you are talking about.
oh an of course because i disagree with you im definatly one of those people. of course...
Jimbos said:
I personally feel I know quite a bit about your service.
If you mention anything out of the ordinary they haven't a clue.
Try mentioning anything about MPEG 4 and you get a "Well they haven't told us anything".
I also get the "IF its not on our computer screen we can't and don't know anything about it.[/QUOTE]
98 percent of the people there dont need to know about mpeg4 until its released.. why? because DIRECTV doesn't make any of this available to csrs until its released, and why you ask? well why would they release sketchy information early, just so you can call and ask pointless questions about. When its released, you will know more and so will we...
i mean seriously not everyone working there really cares after all "its ONLY tv". alot of the people i work with are pregnet woman just trying to make a living. And of course its her fault that DTV doesn't give her training about a service thats 6 months away.
Jimbos said:
Don't forget, when someone calls to ask a question about your service they have a right to know what they are asking about.
Keep in mind that they have already been on the phone for 10 minutes going thru your stupid prompts.
true, but about service we currently have. CSRS are marked down on quality for speculating on anything that isn't "on there screen". anything that is outside of there data base, they dont know about. And thats how it should be. When a customer calls and asks me about MPEG 4 and what will happen to current HD subscribers, of course i know the prez already said we will offer free upgrade options. But until my database at work says that, im not saying anything because im not getting written up for speculating on information. If customers here the wrong thing from just 1 csr, they will remember it.
Jimbos said:
On the other hand there are some that are very knowledgeable, like the lady I spoke with tonignt.
She "bent the rules" as you say can't be done, made her happy to be able to help as well as me.
Some of your rules (such as zip code restrictions ) are down right stupid.
I live on the Ohio/Michigan boarder, 50ft or so away, and get blacked out of a city 50 minutes away, and get stuck with info from a city 300 miles away that I could care less about
Wow, good for her. Let her "bend the rules". im work there to make money and do what i've been told to do. Im not losing my job by activating used equipment just to save you $20. every stop to think its against are policys and against the rules as CSRS to do that kinda stuff. I hear this crap on here all the time about "CSR roulette".... give me a break, we all have access to the same database, some choose to follow some dont. The ones that do, are the ones who keep there jobs the longest.
Jimbos said:
From you post I've read, it looks like you to just sit behind a screen and answer phones.
Have you ever been out in the real world and done any of this stuff ???
Sorry about the rant,
Jimbo
oh yeah of course, i spend my whole life glued to directv.... taking stuff down putting it back up, trying to make things as complicated as possible just to get off on a technical power trip... i have definatly installed my own dish, but no. i dont spend all my time messing with it.... my new system was installed and it works, and to be honest, thats all that matters to me. When new recievers are released, i worry about them then. I dont get online and argue about which features its going to have and what it should. And as well, i do feel that the superfan thing is a little rediculous, but dont you think directv knew that there would be a small percentage of people who dont agree iwht it? do you think its just some podunk company...they have marketing and they have research. and quite honestly, complaining on a internet forum is never going to fix it.. so please... stop with this "all csrs are idiiots" crap, cause we are just following policys as whats stated on "our screen", and if you dont like it, dont call us. and if you dont, dont complain about how "stupid" we all are...