I am getting a new 211 by mail and will have to mail back my 811 receiver to Dish. I was wondering are you required to mail back just the receiver or the remote control, too ? I notice that the remotes appear to be the same for the 211 and 811 and was wondering if you can keep your current remote as a spare ? Does Dish require you to mail back the remote with the receiver ?
Do You Have To Send Back The Remote ?
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Follow the instructions that come with the return box exactly if you do not want to be charged for unreturned items.
Call the returns department and ask. When I upgraded to a new 942, they said only return the receiver. You can always say, "Oops, I forgot to include the remote." and mail it to them separately if they hit you with a charge.
Honestly, I would have thought they wanted the remote back myself, but when I asked they said that it is not worth the time to refurbish (clean) them up and repackage them. I am sure if your remote is in good shape they would re-use it, but I bet most just get thrown away. You could always sell it or keep it for a spare.
That being said, I would err on the safe side and return it. If they do throw them away I am sure the get processed correctly so nothing harmful goes to the landfill.
That being said, I would err on the safe side and return it. If they do throw them away I am sure the get processed correctly so nothing harmful goes to the landfill.
If they send you a remote with the upgrade, you have to send the existing remote back. If they do not send remote, you keep the old one. It will tell you in the return instructions.
When I returned a couple of 301s, they did not instruct to send the remotes...so I didn't. I read that it is a health issue and not worth it to them to try to recycle.
After a few months with a 322, I found out I should have been told about the 522 so I whined and cried and wrote emails to Dish and finally got them to upgrade one of my 322s to a 522 at a reasonable (?) price. The installer came out (why couldn't I do it myself?) and I asked him if I had to return the 322 remotes. He said "yes". When he boxed up the old 322 I conveniently left the UHF remote under a blanket and he left without it. That was about a year ago. Now I have an extra 322 UHF remote so I can change channels for an additional TV connected to the 322 Port 2 (2 TVs in 2 rooms connected to port 2).Lucky said:
John
The tech support guy that authorized my 211 told me that all they want is the manual. He told me to keep the remote for a spare.
Wonderful, that's the one thing I don't have. The manuals dissapeared a long time ago.K4LK said:
My 211 box had a instruction sheet on how to pack the old reciever, etc... didnt mention anything about remote, manual, cables, etc.... just packing up the old reciever....
I've returned a few boxes over the years and they have NEVER mentioned the manual. I've never been charged for failing to include it as well......
I have sent back the remotes though.
I have sent back the remotes though.
I've sent back a couple of 311s in the past and didn't send the manual either. I only sent the receiver and the remote. Didn't get charge for anything.
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