Does Direct always suggest the movie package as an upgrade?

[Mr Tony]

Kinda a 2 part question

-Does D* have call centers outside the US? I could have sworn I had one tonight
-Do they ALWAYS have to suggest a movie package to upgrade to?

I called in to "move" and the rep I had (to quote my gramma "bless her soul") was so confused. I explained I moved and there was a dish already there and everything is working but I need to change my physical address. I wanted to keep my billing address the same and she told me the billing and physical had to be the same?
I was like "are you kidding me?" and asked he to read the addresses on file. Gee they're different

Anywho she changes the physical (only took 4 times repeating it for her to put it in correctly) and turns on the locals. Funny how she didnt mention that the new locals are on 119 so I needed a Phase III. When I "moved" the last time the rep mentioned what dish I had to make sure the locals were on there (they were on 101). Well for 15 minutes I had the new locals and the old (sweet) but then the box rebooted and I slowly lost the old locals. They were leaving the guide one by one

But she mentioned since I was a "premier", "elite", whatever they use customer I could get Starz & Showtime 1/2 price for 3 months or something. I thought to myself "when I called to get HD I was too new and was going to be charged $50 just because"

I politely explained that I do not watch movies (which is true) so those channels do me no good. The rep would "note the account"...well damn they "note the account I dont want movies" every time I call in yet they offer it each time I call in. I had mentioned before I like sports...damn offer me the sports package for 1/2 price come fall

so back to the questions
-Does D* have call centers outside the US?
-Do they ALWAYS have to suggest a movie package to upgrade to?

Thanks!

 

[Jimbo]

Kinda a 2 part question

-Does D* have call centers outside the US? I could have sworn I had one tonight
-Do they ALWAYS have to suggest a movie package to upgrade to?

I called in to "move" and the rep I had (to quote my gramma "bless her soul") was so confused. I explained I moved and there was a dish already there and everything is working but I need to change my physical address. I wanted to keep my billing address the same and she told me the billing and physical had to be the same?
I was like "are you kidding me?" and asked he to read the addresses on file. Gee they're different

Anywho she changes the physical (only took 4 times repeating it for her to put it in correctly) and turns on the locals. Funny how she didnt mention that the new locals are on 119 so I needed a Phase III. When I "moved" the last time the rep mentioned what dish I had to make sure the locals were on there (they were on 101). Well for 15 minutes I had the new locals and the old (sweet) but then the box rebooted and I slowly lost the old locals. They were leaving the guide one by one

But she mentioned since I was a "premier", "elite", whatever they use customer I could get Starz & Showtime 1/2 price for 3 months or something. I thought to myself "when I called to get HD I was too new and was going to be charged $50 just because"

I politely explained that I do not watch movies (which is true) so those channels do me no good. The rep would "note the account"...well damn they "note the account I dont want movies" every time I call in yet they offer it each time I call in. I had mentioned before I like sports...damn offer me the sports package for 1/2 price come fall

so back to the questions
-Does D* have call centers outside the US?
-Do they ALWAYS have to suggest a movie package to upgrade to?

Thanks!

Most movie channels (except HBO) they have a very good working relationship with ala contract and can pretty much give them away as incentive to sign up.


HBO won't allow them from what I have been told.

Interestingly, I can get Cinemax free for a few months if I have HBO, but IF I have Cinemax I cannot get the HBO for free for 3 months.

Also remember, if they turn on a movie channel for 3 months or whatever, remember to call to turn them off, as they will keep them on till you do call.

There is an instance that they will turn off the channels after the trial period, but I don't remember what the circumstances are.

 

[DodgerKing]

Every time I call for something, they offer me movie packages. I always turn it down because I will forget to cancel once my free term is up, and will end up being charged

 

[DodgerKing]

As for your other question, I don't know if they have call centers outside the US. I don't recall ever getting a person that sounded like they were outside the US.

 

[stonecold]

1. Directv does have a call center in the phillipines

2. It is custom to offer you a offer on movie channel if it notated that your refused the show and starz 2 for 1 offer it wont be asked of you again generally for a while but does not mean we wont offer free hd extra pack or hbo/cinemax 2 for 1. Or some other movie channel offer.

 

[Jimbo]

1. Directv does have a call center in the phillipines

2. It is custom to offer you a offer on movie channel if it notated that your refused the show and starz 2 for 1 offer it wont be asked of you again generally for a while but does not mean we wont offer free hd extra pack or hbo/cinemax 2 for 1. Or some other movie channel offer.

Whats the deal with the HBO, I mentioned this earlier.
IF you have HBO you can get Cinemax on a 2 for 1 deal.
But if you have Cinemax they WON'T offer you HBO on a 2 for 1.

So I had to CANCEL my Cinemax and Sub to HBO in order to get it.

 

[Mr Tony]

1. Directv does have a call center in the phillipines

I wonder if thats where I got?

2. It is custom to offer you a offer on movie channel if it notated that your refused the show and starz 2 for 1 offer it wont be asked of you again generally for a while but does not mean we wont offer free hd extra pack or hbo/cinemax 2 for 1. Or some other movie channel offer.

It has always been Starz/Showtime when I called. Even after I removed them after 3 months when I first signed up. I give the same answer each time that I am not a movie person. Once the rep did ask if I was a sports fan and I mentioned NHL and college hockey so they did note my account on that.

 

[Mr Tony]

also on a happy side my location now gets me the Brewers games too along with the Twins/Wild/Wolfies as my RSN

So when the Twins game got done at 3 I flipped to 669 and watched the Brew Crew

Funny how the MN side (Duluth, MN) gets both teams yet across the river in Superior, WI its only the Brewers