Double Play on Genie Mini

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ibanez_ax

SatelliteGuys Pro
Feb 22, 2011
155
40
North Texas
Does anyone else have trouble getting Double Play to work on the C41W-500 Genie Mini? Sometimes I press the down button and nothing happens. Also Quick Tune sometimes is a little shaky, requiring several pushes of the up button.

Sometimes Double Play doesn't work on the main HR44-200, but that is rare.
 

ibanez_ax

SatelliteGuys Pro
Feb 22, 2011
155
40
North Texas
And now Double Play or Quick Tune are not working on the mini. I'm chatting with C/S right now and she's telling me these features are not compatible with the mini. I told her they worked and was able to set 9 Quick Tune channels on the mini a couple months ago.

We tried resetting the remote and the Genie with no luck, she is going to send a replacement mini, so we'll see.
 
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Jimbo

SatelliteGuys Master
Lifetime Supporter
Jul 14, 2005
64,441
4,538
NW Ohio - Buckeye Country
And now Double Play or Quick Tune are not working on the mini. I'm chatting with C/S right now and she's telling me these features are not compatible with the mini. I told her they worked and was able to set 9 Quick Tune channels on the mini a couple months ago.

We tried resetting the remote and the Genie with no luck, she is going to send a replacement mini, so we'll see.
Yup, Customer Service learns something every day.
 
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