DVR Not Working

charlesrshell

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Sorry if this has been previously posted. One of my HWSs just started acting up. When I press the DVR button the My Recordings screen opens up for about two seconds and then goes to live TV. My other HWS has no issue. Both HWSs are on S544 1/28/2017. I called DISH CSR and they said it is a known issue and awaiting a software update. Any body else having this issue?
 

JSheridan

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Maybe now would be a good time for you to upgrade to the new Carbon interface? :biggrin
 
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LailaS@DISH

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There have been several reports stating the DVR issue and our Engineering department is actively working on it for a fix as soon as possible.

We can try to force the new UI as it is a different software to see if the same issue occurs.
 
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JSheridan

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Ha Ha, do you think that will fix the issue?
I don't know, but if it's a software problem then replacing the software should fix it, theoretically. I haven't seen any reports of this problem with the new UI. :rolleyes:
 

JSheridan

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There have been several reports stating the DVR issue and our Engineering department is actively working on it for a fix as soon as possible.

We can try to force the new UI as it is a different software to see if the same issue occurs.
Have there been any reports of this problem with the new UI?

Thanks Laila. :)
 

charlesrshell

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There has not been any known issues with the new UI that we are currently aware of.
There have been several reports stating the DVR issue and our Engineering department is actively working on it for a fix as soon as possible.

We can try to force the new UI as it is a different software to see if the same issue occurs.
Thanks for the info. Do not force the update. I will wait and see for now.
 
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charlesrshell

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My original hopper is having the same problem. Software S625 last updated on 1/31/17.
How long has your Hopper 1 had this issue? The DVR is completely useless. Can't set any timers or view the recordings. Do you have another Hopper?
 

joekawasaki

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How long has your Hopper 1 had this issue? The DVR is completely useless. Can't set any timers or view the recordings. Do you have another Hopper?
The problem just started today. I have another original hopper but I haven't checked that one yet.

Update: my other hopper doesn't have the problem. Of course that one has hardly any recordings.
 
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charlesrshell

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The problem just started today. I have another original hopper but I haven't checked that one yet.

Update: my other hopper doesn't have the problem. Of course that one has hardly any recordings.
WOW, this is a night mare.
 

CPERMD

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Mar 15, 2017
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Hopper dvr not working
Joey dead to anything
Mrs CP had surgery today so I took off the next 3 days to binge watch recordings
This sucks and I am Angry
 
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charlesrshell

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Hopper DVR My Recordings is working normal this morning. DISH must of fixed it thru the nightly updates this morning. Thanks DISH. Sure glad I have RF Modulators on my Hoppers. Came in handy last nite watching my good HWS at another location.
 
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