Back in Nov 2018 my HR24 quit working so I called DTV to get it replaced. A few days later, I got another HR24 and went through the lengthy activation drill. In Aug2019 the 2nd different HR24 shot craps and I called DTV and threatened to quit and got retention but I quit anyway. The retention person threatened an ETF which did not make sense because I had been with them for at least 8 years and an ETF did not apply after 2 years. Well, I got a 300 dollar ETF charge on my CC account. On 5 SEP I talked to a CSR who said he would take the charge off the DTV account. Yesterday I got a "Final Notice" letter and I talked to billing today and she (CSR) claimed because I had the HR24 replaced back in Aug that a new 2 year contract went into effect. THis does not make sense as all old receivers are going to fail and they did not upgrade me. The person I talked to to get a replacement receiver (tech support) never mention a new 2 year contract. If customers without service due to a defunct old receiver were told that to get a like replacement receiver, would get a new 2 year contract, most likely they would quit on the spot. Anyway, does a receiver replacement automatically start a new 2 year contract even though there is no upgrade involved? Also, talking to people at AT&T is like talking to a tree stump. Who can I go to to get this straightened out?
