EchoStar / Dish’s Path Forward

[John2021]

Here is my experience with Best buy and buying a Dishwasher off their website.

1. On Sept 6, 2025 I bought a dishwasher off their website and paid for install and haul away of old dishwasher plus 3 years of warranty with the geek squad.

2. I received email confirmation and order number generated that day.

3. On the 7th, they set a text saying the day of delivery was set for the 24th.

4. On the 22nd I received an update text that my window for delivery would be between 745am and 1045 am on the 24th.

5. So yesterday the 24th, I sat here from 0745 to 1045am and received no text or emails or phone calls. So I called their number through the text message. The computerized message said it would be delivered sometime between 700am and 700pm today.

So I asked for live customer service agent and I was switched to a guy after waiting 5 minutes on hold listening to crappy music. I then asked where they were and why I haven't heard from them. The csr says: " Let me check." He then says: "we don't have the dishwasher in and it won't be in till Oct 13th. Do you want to cancel the order?"

I said Why didn't y'all call me to tell me that or text or email me, like you have been doing all through the month? He said "I am sorry sir, it is a automatic generated computerized system." I said so I made plans to sit here and wait for a delivery that y'all had no intention of making for 3 hours and if I hadn't of called this morning I would still be waiting. I then told him that I had been a Best buy Customer with a 15,000 limit Credit card for over 20 years and this is the first time I tried to use it for appliances and it obviously is a mistake if this is the way the company handles customer deliveries and orders. He then said again: "do you want to cancel?" I said Hell yeah! I then asked if I could get it back in cash, since I had already paid it off using my savings. He said:"It will go back on the card used in 1 to 3 business days."

So I guess I will be using my Best Buy card for groceries next month to get the credit balance off it. I also wrote a complaint to their website under Account-Other heading , since they don't have a way to pick complaint on their site. I got an email today saying that they received my communication and it would be forwarded to the proper department and it will be answered within 48 to 72 hours. I am really curious what their response will be and I bet I will get nothing for my trouble. So yeah customer service is not only dead it is now going A.I. period.

I hate best buy and dealing with the phone robot. It never sends you to your local store instead you go to some overseas call center god forbid if you want buying advice on an item and you don't have an order on your acct that's a disaster!!!

 

[MikeD-C05]

Awesome. I sure hope he has a good plan-of-attack for the future & doesn't leave us high & dry someday. We need that super duper Hopper 3.2 with built in Plus.

I would love a Hopper with a built in Plus unit. Then it would be more like the Joey 4. I saw one at my buddy's house and it is lightening fast and it makes the screen look sharp. Everything comes out in upconverted 4k.

 

[MikeD-C05]

I hate best buy and dealing with the phone robot. It never sends you to your local store instead you go to some overseas call center god forbid if you want buying advice on an item and you don't have an order on your acct that's a disaster!!!

Update on the Best Buy reply. I got no response from them and my complaint was sent back to me by email. So much for automation and A.I. bullsh*t. What a joke.

 

[John2021]

I love the Plus. It works great.

how a

LOL. I have a HD RF modulator connected to my Hopper 3 Plus and then connected to my home distribution coax splitter. Splitter goes to all 10 TVs in my home. I have 8 remote controls paired to my Hopper 3 Plus. I wish I could pair more. Most the time I sit in my dog house in the garage and watch TV. I use remote in my garage to control the Hopper 3 Plus in our greatroom. This way wife & I can watch a recording at the same time. If wife wants to watch something else or if I'm not doing good remote control duties she sends me a text and I snap to it. I wish the H3 and J4s had syncing capability. If they did, I would do away with the HD RF modulator.

We have our hopper tied into our crestron system on an ipad and on my phone. I can change channels anywhere as long as i have an internet connection . i can change channels while at the mall i use the FF & rewind buttons turn it on and off turn the volume up and down . i can even see what everyone's watching

 

[John2021]

Nice

Yea i could really screw with her head

 

[charlesrshell]

We have our hopper tied into our crestron system on an ipad and on my phone. I can change channels anywhere as long as i have an internet connection . i can change channels while at the mall i use the FF & rewind buttons turn it on and off turn the volume up and down . i can even see what everyone's watching

Nice