EHD Issues

[markcosenza]

My external HD was working fine for a few years on my VIP 622 and now it constantly loses all of the programming (whereas the receiver stops recognizing it and says it needs to reformat everything and reboot). It's a regular occurrence so it probably isn't in my best interest to try and back it up. Just wondering if anyone else had the issue and can speculate if the issue is with the Hard Drive or the Receiver. I'd buy a new HD, but fear that if the HD is not the issue, the same thing will happen.

 

[Brandie]

MY EHD for our 211K has also quit. It is not recognized and we cannot enjoy the shows already recorded on it.

Dish Tech Chat told me it is a known problem @this time and has given me $10.00 for the next 5 months.

Wifey not happy. 622 already recording and the 211K was for duplicate recording times, especially on Thursdays.

 

[KAB]

My external HD was working fine for a few years on my VIP 622 and now it constantly loses all of the programming (whereas the receiver stops recognizing it and says it needs to reformat everything and reboot). It's a regular occurrence so it probably isn't in my best interest to try and back it up. Just wondering if anyone else had the issue and can speculate if the issue is with the Hard Drive or the Receiver. I'd buy a new HD, but fear that if the HD is not the issue, the same thing will happen.

Did you talk to tech support or just a CSR? Many times, people have needed a new "hit" of their household code.

 

[markcosenza]

I think I must have had a CSR when I called because they were clueless. I'll try tech support and see what happens. Thanks!

 

[markcosenza]

Well. Tech support just had me reboot it again and then hook it up to another receiver so that I can determine if the EHD or the 622 is the issue. Guess there isn't anything else they could do here for me.

 

[KAB]

Well. Tech support just had me reboot it again and then hook it up to another receiver so that I can determine if the EHD or the 622 is the issue.

So which was it?

 

[markcosenza]

I don't think this can be determined right away since she had me reboot the system again, but right now it's hooked up to my 722 and it's still working fine, but it's only been 3 days. I really won't know until perhaps 30 days if it still is intact. I wonder if it can have anything to do with me adjusting the setting to record directly to external hard drive. I think the problems started then... hmmm. Well, anyway, it may be awhile until I know for sure.