I read so much griping and complaining on this board (and I fully understand that this is the nature of such boards) that I wanted to post about my very good install experience yesterday. I had D* installed yesterday (already have E*, but need the BTN) and a tech named Chris handled the install. He installed a 5 lnb dish, where I wanted it, ran four cables off the dish with connections and ran two cables under the house to the tv. I only ordered an H20 right now (until my contract with Dish ends), but he made it very easy to set up a multiswitch to operate DVRs in the future. Very professional, took about 1.5 hours and to top it off, provided his tech # and the local installer's number in the Directv booklet (which I thought was also a good customer service policy). Anyhow, not much of substance here, but I was very happy with the installation and wanted to express a compliment for someone in the industry!