Frustrated and need help

[tpayne105]

Here is my issue..I sure hope someone can give me advice. I have lived in my apartment complex for 3 1/2 years and have had my own dish. I have actually had two of them, both installed on calls to Directv. In the last two weeks I noticed my Protection Plan had been disconnected. I emailed/called, etc..and finally today I get this answer...

My account, without telling me, has been changed to an MDU account. My complex does have a central satellite (what kind? I have no idea...is it HD? is it MPEG 4?...I don't know)......They canceled the Protection Plan since I am now not "eligbile"....for any service they are now telling me I have to call the "system operator"...who the heck is that...cause they could NOT tell me.

Anyway, is that possible? Why did they just now switch me over? I own my own dish and 4 receivers, am an A-List customer, spend hundreds of dollars a year, and now I have to go thru a system operator for service??? I have been with Directv for almost 10 years, with the exception of 18 months when I was unable to have it and I am treated like this?

I am extremely frustrated. The product is great...I really like it...but to be treated like this is unreal. I was told by a CSR there was a notation in my account that I could not be switched over to a residential customer....

Anyone have ideas or solutions??????

Thank you

Todd

 

[Jhon69]

Contact the apartment complex owner or manager.They should be able to tell you who the system operator is.Also the system operator should be able to answer your other questions.Good Luck!

 

[tpayne105]

It gets better...

I finally got a PIN number for retention...they were NO help whatsoever. I was actually hung up on 2 times before I got a CSR. Then she, after making me wait, comes on and says her supervisor says there is no way for me to have my account changed back to residential. After bantering and trying to convince her that I do not use the system operator (whom they cannot give me any information about), the system operator equipment or even open an account with them...mine is without a doubt through Directv directly (they set it up)....I asked to speak to a supervisor.

She puts me on hold, comes back about 3 minutes later and says "someone will be with in a few minutes"...so I wait...and wait...and wait....Good lord I waited for nearly 90 minutes when I finally gave up and called them back. When I called them back, THEY WERE CLOSED.....

WOW..unreal!!!!

I am beginning to HATE Directv.....

 

[scotsmanron]

I didn't know Retention ever closed. ?????

 

[barry5989golf]

tell dtv you are going to cancel your service if the problem is not corrected then do it and switch to fta what is better than free tv ? free porn

 

[Jimbo]

It gets better...

I finally got a PIN number for retention...they were NO help whatsoever. I was actually hung up on 2 times before I got a CSR. Then she, after making me wait, comes on and says her supervisor says there is no way for me to have my account changed back to residential. After bantering and trying to convince her that I do not use the system operator (whom they cannot give me any information about), the system operator equipment or even open an account with them...mine is without a doubt through Directv directly (they set it up)....I asked to speak to a supervisor.

She puts me on hold, comes back about 3 minutes later and says "someone will be with in a few minutes"...so I wait...and wait...and wait....Good lord I waited for nearly 90 minutes when I finally gave up and called them back. When I called them back, THEY WERE CLOSED.....

WOW..unreal!!!!

I am beginning to HATE Directv.....

D* is 24/7, they do not close, try the main number if you have trouble getting thru.

 

[uboatcmdr]

D* is 24/7, they do not close, try the main number if you have trouble getting thru.

Standard Customer Service line is open 24/7, but there are some technical lines and retention lines that are not. And those lines will keep you on hold for a lengthy period of time before a recording comes on telling you to leave a message and someone will call you back. Been through that a couple of times while doing late installs where some issues arose with a faulty reciever.

 

[tpayne105]

Poor customer service if you ask me....

 

[Jimbo]

Poor customer service if you ask me....

As I said previously, call the main number, then have them move you to the correct dept., IF whatever dept, you need happens to be closed, ask for a supervisor

Jimbo