Here is my issue..I sure hope someone can give me advice. I have lived in my apartment complex for 3 1/2 years and have had my own dish. I have actually had two of them, both installed on calls to Directv. In the last two weeks I noticed my Protection Plan had been disconnected. I emailed/called, etc..and finally today I get this answer...
My account, without telling me, has been changed to an MDU account. My complex does have a central satellite (what kind? I have no idea...is it HD? is it MPEG 4?...I don't know)......They canceled the Protection Plan since I am now not "eligbile"....for any service they are now telling me I have to call the "system operator"...who the heck is that...cause they could NOT tell me.
Anyway, is that possible? Why did they just now switch me over? I own my own dish and 4 receivers, am an A-List customer, spend hundreds of dollars a year, and now I have to go thru a system operator for service??? I have been with Directv for almost 10 years, with the exception of 18 months when I was unable to have it and I am treated like this?
I am extremely frustrated. The product is great...I really like it...but to be treated like this is unreal. I was told by a CSR there was a notation in my account that I could not be switched over to a residential customer....
Anyone have ideas or solutions??????
Thank you
Todd
My account, without telling me, has been changed to an MDU account. My complex does have a central satellite (what kind? I have no idea...is it HD? is it MPEG 4?...I don't know)......They canceled the Protection Plan since I am now not "eligbile"....for any service they are now telling me I have to call the "system operator"...who the heck is that...cause they could NOT tell me.
Anyway, is that possible? Why did they just now switch me over? I own my own dish and 4 receivers, am an A-List customer, spend hundreds of dollars a year, and now I have to go thru a system operator for service??? I have been with Directv for almost 10 years, with the exception of 18 months when I was unable to have it and I am treated like this?
I am extremely frustrated. The product is great...I really like it...but to be treated like this is unreal. I was told by a CSR there was a notation in my account that I could not be switched over to a residential customer....
Anyone have ideas or solutions??????
Thank you
Todd