Genie, Whole Home Not Authorized

[akaRadar]

I am a return sub and had a Genie (HR34-700) and two clients (c31) installed a couple of days ago. While looking at the settings I notice under Settings/Whole-Home/Status it says "Whole-Home DVR Not Authorized" then says call to order. My installer admitted this was only his second install with the new C31 clients. Do I need to call, or is this normal?
Thanks, Bill

 

[Mr Tony]

Can the C31's see stuff from the HR34?
If so then WHDVR should be set up

 

[akaRadar]

Can the C31's see stuff from the HR34?
If so then WHDVR should be set up

I seem too be able to see and play recordings off the HR34 on the C31 OK. One thing I've noticed is I seem to only be able to delete a recording from the HR-34 itself, even if it was started from a client. Maybe that's normal.

 

[Mr Tony]

I only have a HR34 so I really dont know

 

[Mr Tony]

as for the "not authorized"...did you look at your account online to see if it shows as selected?

 

[mdram]

hhhhmmm
since the c31 doesnt have a tuner and is a slave is the whol ehome needed?
if you had another dvr or plain reciever i could see the need, if you wanted to see the hr34

i know when mine was installed, whole home got turned off and the tech had to call to get it back on so the hr24 and hr34 could see each other

 

[strogonowski]

I am a return sub and had a Genie (HR34-700) and two clients (c31) installed a couple of days ago. While looking at the settings I notice under Settings/Whole-Home/Status it says "Whole-Home DVR Not Authorized" then says call to order. My installer admitted this was only his second install with the new C31 clients. Do I need to call, or is this normal?
Thanks, Bill

I think you don't have the option enabled on your account, I think it costs extra $3. Once enabled you will be able to do it all from the clients. New customers get it automatically with the pkg, it costs $20 minus discounts.

 

[akaRadar]

Thanks for all the replies. I checked my online account and the Whole Home DVR Service has a greyed-out button that says "Not Eligible". It would be nice if it also indicated that from the HR-34 somehow. I think I'm all good.
Thanks again.

 

[texasbrit]

You can only delete an HR34 recording from the C31 if you have Whole Home. That's probably a bug, but if you are paying the Advanced Receiver Fee that includes whole home, which is what is confusing everyone. What monthly fee are you paying?

 

[Mr Tony]

He just got installed a couple days ago (per the 1st post) so dont think he got a bill yet

 

[slabo]

Same here. Mine also says whole home not authorized when it should be. I can see and play things from the clients but can't delete. Guess I'll have to call them.

 

[pacochu]

The installer I had yesterday was having issues with the cu31 clients. Once he updated the software, they were fine.