- Sep 8, 2003
Its either Mastec or Multi-band if I was going to take a guess. Those are the 2 big ones.
Directv won't give it to you. I don't think the system is setup to list that information.
You need to hope that they do a pre-call and confirm the installation date.
Best thing you can do is put your cell phone as the primary number on the Directv account, and make sure you ansewer if they call you.
On second though there are a few companies called Mastec, and Multi-band that Do Directv's installations. Could look up their number and call them Directly
Of course they know who's gonna be out there, they are the ones that send your info to them.
Directv won't give me their name as they said they won't know who it is until the day they install it. Bullcrap.
Multiband is running FS scheduler in several markets. If he is in one he's stuck waiting. Only VIP jobs get pulled. Bad thing is if you call today and we have a cancellation then you would get same day if the install is created and a date set up then its locked on for them markets. Stupid yes, try working with it. Never know what we're doing next and they send newbies to case management service calls because the jobs are not allowed to be moved except by the system.
"FS scheduler"?...Is what?
Nobody sees the jobs. Directv schedules the work orders and they get put in the scheduler. From there they get put in "unscheduled" status. Each tech gets 1 job and once you close that 1 job the next closest job gets "scheduled" to you. It's what directv is mandating all HSP and O&O markets use. It's a horrible idea and does not work how they believe it should. Markets that have went to it are seeing where's my techs and on time guarantee sky rocket.
Not completely. Let's say multiband gets it and they send it to contractor X. Now multiband just gets a cut of the pay and the rest goes to the subcontractor and multiband has nothing to do with the job. So of DirecTV tells you it'll be multiband and contractor X shows up you may be asking questions and have unnecessary worries.
And Directv will love that they get FSR's for where is my tech and OTG. Because they charge back the install company for all of that. So they end up getting cheap or free work done, beause of a system they setup.
Just another lawsuit waiting to happen.
At our prime our office has 4 different ones we use