Upgrading to Genie, Cost Involved...

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shawnmbrown

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Jan 3, 2013
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Mentor, Ohio
So I called today to find out about upgrading to Genie and adding a receiver to my system. I was told to upgrade to Genie and to get another HD Receiver would cost me $300 to $500 dollars and I would have to sign another 2 year agreement. (WHAT, WHAT, WHAT??)
I am sorry but my last 2 year, 24 month agreement where I leased receivers cost me $3500 for the contract. Now you want me to give you $300 to $500 more dollars to refresh old tech with new tech and commit to $3500 contract as well. The lady on the phone said its because it is new equipment, which I said THAT I LEASE FROM YOU. Then she wanted to draw me a picture and said even a Cell Phone Company makes you pay for a new phone. At which I told her THAT I OWN.

With Cable TV I get the new tech without cost from a software download that they push to me. Why do I have to pay that much money for leased equipment when they give it away to new subscribers? A guarnteed revenue stream of $3500 for 2 years or $1750 a year should entitle all of us to a Tech Refresh at no cost. I pay the same as the new people, infact I pay more because I do not get the promotional price anymore. I want to record 5 shows in HD at 1 time and be able to watch 4 different things in my home if I need to. The old tech only does 2. I was floored and then she wanted to tell me about discounts because I was a loyal customer. I'm sorry if you are going to treat me like that then my customer loyalty ends. I will source a company that really wants customer loyalty.
 
Neutron

Neutron

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Call back and talk with retention.

Welcome to Satelliteguys!! :welcome
 
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raoul5788

raoul5788

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:welcome to Satelliteguys shawnmbrown!

Can you clarify what you said about a $3500 commitment? If you are referring to the monthly cost of programming, everyone pays that, just not that much. A lower tier would cost you much less.
 
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mdram

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Aug 24, 2005
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send a polite email to the office of the president
 
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Mr Tony

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Nov 17, 2003
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anytime you upgrade equipment it triggers a new 2 year agreement......
 
Neutron

Neutron

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You may be able to get upgrades free with cable but look at how much more cable usually costs over both satellite companies. You pay for it either way.
 
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shawnmbrown

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Jan 3, 2013
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Mentor, Ohio
$3500 is the cost I pay for the Service, I do have the top tier because that what we use in the house. I don't mind resigning a 2 year agreement. I have a problem with the cost to get the new tech. On top of the 2 year commitment they want to charge me $300 to $500 to get the new tech. I just feels like I have to buy new receivers and then pay a lease cost every month if I want the new tech, in this case Genie. What started this was I bought my girlfriend a new TV for Christmas and I wanted to add another receiver so she can get the programming. To add a receiver I would need to sign a 2 year agreement. If I have to commit to that much money then I want the new tech and not be charge for it.
 
raoul5788

raoul5788

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$3500 is the cost I pay for the Service, I do have the top tier because that what we use in the house. I don't mind resigning a 2 year agreement. I have a problem with the cost to get the new tech. On top of the 2 year commitment they want to charge me $300 to $500 to get the new tech. I just feels like I have to buy new receivers and then pay a lease cost every month if I want the new tech, in this case Genie. What started this was I bought my girlfriend a new TV for Christmas and I wanted to add another receiver so she can get the programming. To add a receiver I would need to sign a 2 year agreement. If I have to commit to that much money then I want the new tech and not be charge for it.

$300 to $500 is the normal price to upgrade to the Genie setup for an existing customer. It's $300 for the Genie, $100 for the client box, and $49 to install them. Like mdram suggested, send an email here: ellen.filipiak@directv.com. That's the office of the president. They are good at resolving issues like this one.
 
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mdram

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Aug 24, 2005
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$300 to $500 is the normal price to upgrade to the Genie setup for an existing customer. It's $300 for the Genie, $100 for the client box, and $49 to install them. Like mdram suggested, send an email here: ellen.filipiak@directv.com. That's the office of the president. They are good at resolving issues like this one.

just remember to be polite
i was able to get an h24 swapped for a genie for install cost of $49
tey even through in a bunch of monthly credits that i did not ask for
 
raoul5788

raoul5788

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just remember to be polite
i was able to get an h24 swapped for a genie for install cost of $49
tey even through in a bunch of monthly credits that i did not ask for

That goes without saying, or at least it should!
 
iceturkee

iceturkee

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Sep 13, 2005
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$3500 is the cost I pay for the Service, I do have the top tier because that what we use in the house. I don't mind resigning a 2 year agreement. I have a problem with the cost to get the new tech. On top of the 2 year commitment they want to charge me $300 to $500 to get the new tech. I just feels like I have to buy new receivers and then pay a lease cost every month if I want the new tech, in this case Genie. What started this was I bought my girlfriend a new TV for Christmas and I wanted to add another receiver so she can get the programming. To add a receiver I would need to sign a 2 year agreement. If I have to commit to that much money then I want the new tech and not be charge for it.


unless you buy owned equipment. that doesn't trigger a new contract. but you have to be careful because many will try to sell you leased stuff and claim its owned.
 
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nvguy38

SatelliteGuys Family
Nov 30, 2010
99
3
Las Vegas, NV
I got an offer of $50 for the Genie and a $49 install. Haven't taken them up on that yet as they've got some work to do on my bill this month - totally goofed the discounts when I downgraded to Extra.

Just need to be willing to haggle with retention on the issue. And, of course, it never hurts to be kind :)

Peace and good luck!
 
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