I have been a D subscriber for 10 years. I have have ST for 6 of them, not the last two. I have been out of contract for a couple of years. Last night my HR20 died. I called last night and the CSR ran me thru the checks. The unit will not find the satellites, although the other units in my house are fine. She offered to have a tech come to my house for $50. I just paid them $75 a few months ago when they sent a tech out to re-aim my dish. I am sure the unit is shot and I am afraid they will send me something other than an HR24. I want the MRV but am not wanting to shell out the cash to upgrade all my other units (3 of them) to HD units. So I think I am going to call tonight and cancel. I think they will put up a fight to keep me, but not sure if they will do enough. We will see.
Also, if I do cancel, is it possible that my wife calls and reorders it as a new customer after some time passes? Not that its right, but the new customers get the best deals, including free/ discounted equipment when someone who has had them for a decade gets next to nothing.
Also, if I do cancel, is it possible that my wife calls and reorders it as a new customer after some time passes? Not that its right, but the new customers get the best deals, including free/ discounted equipment when someone who has had them for a decade gets next to nothing.